Coffee Pen

I have been going to coffee pen for a number of years and love the food and coffee. Unfortunately I witnessed an incident at the cafe which means I will never be returning again. I arrived to the cafe and walked passed a group of people sitting outside sharing some cakes amoung the group. While I was waiting in line to order, one of the people from the group came inside to fill up their drink bottle at the water station. The person on the counter stopped them from doing this saying that since they had not ordered food they could not just come inside and take the water. The person on the counter insisted that the customer pay for the water (which to me looked like tap water). They tried to explain that they were part of a group that had ordered food but this was dismissed. They were charged $30 for this and were clearly shaken by the confrontation. I was tempted to leave but instead stayed to order a coffee to take away. I was not able to enjoy the taste of the coffee unfortunately. As a side note, if I were a cafe owner, I would do everything I can to discourage people from using single use plastic items so I think it's great that people can fill their water bottles and I would want to make this widely available. I'm surprised at the rudeness and lack of social/environmental conscience.
Apr 27th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 10th, 2023

Everything is just so good here and how they do things is a refreshing change to the sameness you get in many cafes in Auckland. Its hip but friendly and unpretentious. High quality coffee and delicious food. Not a lot of seating with most of it outside so count yourself fortunate if you manage to get a table - very fortunate.
Mar 26th, 2023

Vegetarian options: Heaps of vegetarian options. Parking: Heaps of paid Street parking in adjacent streets. Wheelchair accessibility: Wheelchair accessible, but there is a steep slope to access the place.
Mar 24th, 2023