QT Auckland

We stayed one night recently and had stayed once before. The hotel is in a good location, however, I wouldnt have breakfast there again. Coffee was only just warm, big breakfast was overdone eggs and soggy bacon. We also were charged after wed left for $73.42 for a bottle of red wine that we never had from our mini bar. This was eventually refunded, after several emails and phone call to say the wine was an incorrect charge. Probably wont stay at the QT again unless it was just to sleep and eat elsewhere. Food & drinks: Overpriced and underwhelming
Apr 30th, 2023

Room was dusty, not clean contrary to reviews on this page. I am a pregnant woman who called ahead to get assistance with parking and my bags. I was told to double park my car in the street for 10 minutes and someone would park my car for me when they were free (they only have valet at $50 a night and this is not how valet works. I also would have been liable for the fine had a police officer fined me for the illegal parking suggested by hotel staff). Once we found a legal spot near by, I checked in where I was met with a young lady who was quite rude. When asked about parking and bags I was ignored. I then had to bring my bags into the hotel, again I am pregnant, with no trolley or assistance. On check out, I was asked if I used the mini bar, to which I answered no. We did not use the mini bar nor even eat on the premises. 2 days later I had a charge to my account for a drink that was apparently taken from the mini bar. The hotel has falsely accused me of having drink from the mini bar even though it was confirmed on check out I did not use the mini bar. The charge was also 2 days delayed. Surely the room would have been cleaned prior to that, but going off the dustiness of the room, they seem to have low standards for cleanliness. I have requested a refund twice to which the hotel has ignored the request. I was very dissatisfied and disappointed with my stay at QT. Very poor customer service on their part and I am still awaiting a response. As a manager in the services industry the way we were greeted and treated throughout the stay was poor and I urge people to spend their money on a better hotel.
Apr 24th, 2023

Apr 21st, 2023

Apr 20th, 2023

Apr 20th, 2023