Avani Auckland Metropolis Residences

May 4th, 2023

I recently moved at Avani Metropolis, a hotel that offers both hotel rooms and residences. Unfortunately, my experience has been absolutely terrible due to several issues with the hotel. First and foremost, the staff is consistently rude and unhelpful, both at the hotel reception and the residents' reception. The manager, in particular, is extremely arrogant and dismissive. When I complained several times about the noise and parties happening in the hotel, the staff never provide any solutions, only excuses. I was told "there is nothing we can do" or "you should call the police." When I did call the police, they said they couldn't help with these kinds of issues. It is frustrating to feel like no one is taking my complaints seriously (not even the property manager). The noise and partying in the hotel were also significant problems. People were moving furniture and being loud at all hours of the night, which made it impossible to sleep. I suggested solutions, such as putting felt pads on the furniture to reduce noise, but the hotel didn't do anything to address the issue. Additionally, the hotel rooms and residences are all mixed, which make the noise problems even worse. Overall, I cannot recommend Avani Metropolis based on my experience. The staff is unhelpful and rude, and the noise and partying in the hotel is unbearable. If you're looking for a peaceful and relaxing stay, this is not the hotel for you.
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