The Baby Factory New Lynn

Full stars to the staff. Nothing but super helpful every time I went shopping. This review is solely for the inconvenient customer policy of the management. Point 1. Why don't you accept returned products without a receipt? You have POS for a reason so that you can track it. Point 2. If, for any reason, the box is a minor damage, you don't accept the product! This is stupidity at its best. You have to look at the product's condition and not a box. Arranging another box is your headache, not customers! Point 3. No refund! Why? A customer is paying through their nose, and secondly, no one buys the product to return! The intent is to use what comes in my next point Point 4. Don't accept anything with tags off! When we buy the product, we are sure it will fit, and in rare cases, it doesn't. Being such a big brand, you haven't empowered your employees to make a new label (use a label machine) simply From a customer point of view, policies are for the convenience of both the management and the customer and to avoid malpractice, not otherwise.
Apr 30th, 2023

Staff are absolutely amazing and friendly. Staff are always helpful and ask if you need a hand. Sadly, I wish they went up bigger than a 5 in kids' clothes.
Apr 30th, 2023

I rarely visit it. But good stuff for babies
Apr 16th, 2023

Apr 8th, 2023

Mar 6th, 2023