The Fono Medical | Blockhouse Bay

Booked an over the phone appointment & never got called, when I rang back to tell the call centre they said they had no appointments available till the following week. Absolutely horrifying service. Took my daughter for her checkup here which was FREE & upon leaving the lady at the desk said I had to pay $19 for my consultation to which I said why? My daughter is free & she replied the dr said he gave you a consultation? which he did not & I told her well you get the dr to come out here & tell me what he consulted me on to which she spoke in their language with the male dr laughed & then said I didnt have to pay. My appointment was less than 15 minutes & they tried to make me pay for a service in which I didnt receive. Get better staff who know what theyre doing & dont waste my time.
Jun 9th, 2022

I have repeatedly called for a repeat prescription and was repeatedly re-assured that it would be done. It's been 4 days now and still waiting.
May 30th, 2022

Last Friday I asked for my daughter's repeat prescription, still I didn't get yet any response. That's urgent. I am not satisfied. I had to wait long phone queue. That is not a good service.
Jul 13th, 2021

It's not good I am not happy about fono black house bay. I several times call them for repeat my son's proscription they ignored me my son since 2 weeks ago not get his medicin . So bad
May 20th, 2021

The doctors I've seen here treated me like a waste of time. If I asked questions, they sighed and didn't even look up from their computer when responding. The Henderson branch is FAR nicer, so I would recommend moving to them. The one good thing about this branch is the receptionist. She is lovely!
Jan 14th, 2021