BurgerFuel Windsor Park

Good burgers
May 3rd, 2023

May 3rd, 2023

The burger and chicken are always fresh and yummy and staff are always friendly. I love BurgerFuel Windor Park.
May 2nd, 2023

May 2nd, 2023

Been a customer for many years via phone and often eat-in too - my orders are typically $60-$100. Sometimes they would make the odd mistake with an order, but most of time there were friendly staff and good service in that your food was almost always correct and tasty, although it was never speedy in arriving at your table - I'd give them 4 stars. However, during the last couple of years or so some of the food quality has dipped. For example, chicken fenders used to be delicious, but after ordering many dozens hoping for an improvement, now almost every piece has gristle and fat and the seasoning is not as before. BF Windsor Park are making more mistakes with phone orders and by the time you get home, it's too late and some of the errors mean ruined meals for family & friends. Other regular issue is that they hardly ever answer the phone after 5pm! Dozens of attempts during an hour and you cannot get through - they do not pick up, or let it go to voice-mail. Very frustrating when you don't always want to order online, you just want to phone your order in and pick up. If you then order in person the wait times are, "just 20 minutes", that turn into 45 minutes. This is supposed to be quality fast-food, so when the fiasco stretches out to 90 mins end-to-end, what's the point? I used to be such a fan of the BF franchise and mostly avoided other outlets, but when you factor in the primo pricing, lack of phone answering, travel and wait times, it's actually quicker, wallet-friendly and far more rewarding to make your own burgers at home. Sometimes I now do just that using primo ingredients, making my own in far less time and with far less hassle. With the practice, I've got quite quick too, whilst BF all too often just stumbles...Yep, time to let go.
May 4th, 2023