EcoSheds Timber Buildings

Positive: Professionalism, Quality, Responsiveness, Value Services: Shed installation, Custom shed design
Apr 5th, 2023

We had a bad experience from the time of delivery to the completion of the building in November. Firstly we only had a small portion delivered and they had to track down where the rest of the kitset was. We then noticed the materials are substandard we have had a builder come and check out the completed building and he has also mentioned about the quality of the wood being in poor condition. We paid a kitset assembly firm to build it for us and they felt there was some issues with materials and that there wasn't enough instructions provided. I did call EcoSheds office to pass that onto them but the guy I spoke to was somewhat unprofessional with a rude manner and then proceeded to verbally insult the assembly guy to me for what he said about there not being enough instructions. We have large gaps along the top of the walls so you can see outside, there is warped wood full of knots, and the wood is in very rough condition in many places. We have to pay a builder to come and fix all the issues. I sent photos to EcoSheds and I was told pretty much it looked okay and then they gave us a couple of instructions how to fix the issues and these made no sense. But our builder has told us there is a lot of issues to be fixed. I am so disappointed especially waiting for over a year because of Covid lock down. Unfortunately I wont be recommending EcoSheds to anyone and my husband and I will not shop with them again in the future. Your reply below is very incorrect. I never said our installer was not good at his job. He was right next to me when I called you and it was you that made inappropriate remarks about him not being able to follow the instructions, i then passed him the phone and you spoke to him. The kitset we received was made with substandard material sorry but true. The quality is not good full of knots and rough like it's been sanded with rough sand paper or its the way its come out of the machine and left rough. We also had split wood and warped wood. We have had two professional builders take a look and have pointed out so many issue's. We can only review our kitset and as you say you have had many happy customers, but that doesn't mean my review is not important! We want to let people know our experience. You are welcome to call me to talk about our issues but something tells me you won't bother. By the way you guys recommended the Kitset Assembly team to us. They were professional and they did a great job with the material they had to work with. I could send photos but this feedback was not meant to be a full on attack. I just wanted to express our experience.
Dec 21st, 2022

Service: Shed installation
Dec 19th, 2022

Fantastic shed you provided and installed for us. You have a great building team and they were very professional and did a very nice job. Very Happy with our shed. Thanks.
Dec 17th, 2022

Positive: Punctuality, Responsiveness, Value Services: Cabin design & building, Storage shed design & building
Oct 26th, 2022