Domino's Pizza Birkenhead

Wasn't sure what to expect after reading reviews. But was pleasantly surprised
Apr 9th, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Mar 15th, 2023

Thin and crispy pizza (apricot chicken and pepperoni pizza) as well as chicken pops were terribly overcooked and tastless. Very dissapointed.
Mar 8th, 2023

Cockroach in my pizza. Agreed with manager not to escalate on the promise that goodwill gesture be ready for pick up at 6.30pm. I arrive for pick up, the supervisor on duty was rude and had a tone when trying to correct me on the time it should've been ready (raising his voice at me in front of customers). He showed me screenshots as a sad attempt to say "GOTCHA", I showed him proof of our (myself and his bosses) agreement and no apology. Just silent acknowledgement and more posturing. Escalated further to complaints/head office on 4/4/23 with no call back despite ETA of 2 days from manager (as promised). Called back a day later on 5/4/23 after a promised callback and no callback since. Called for the final time yesterday (18/4/23) and awaiting callback to finally resolve. Food Safety, Customer Service and Branding (Reputation) should (in my opinion) be maintained. It would be great if we could sort this out before considering other channels which wouldn't be in the best interest of your business.
Apr 18th, 2023

Terrible customer service. Placed a delivery order late evening. Never got delivered even though it said it was. Called up to see what happened, guy was unhelpful, said there was nothing he could do and to call back tomorrow. Never refunded me or responded to my feedback placed.
Feb 17th, 2023