The Doctors Birkenhead

Shocking lack of communication on email. Ive been sent the same invoice 3 times despite having already disclosed and sent a voucher provided by my workplace to pay for my injections. Multiple phone calls to multiple receptionists. I gave clear instruction and even had the invoices included. Still not responding to my email, running around in circles. Each receptionist seems to be living in a completely different timezone. Absolute frustration. $60 phone consultations is also quite concerning. Dr. Keishan is great, receptionists are friendly. But good lord this lack of email response let alone acknowledgement is not worth the hassle, stress or frustration. Quick to send the bill but neglect in other areas. Not acceptable whatsoever. Fix this please.
Feb 15th, 2023

Absolutely useless. The only thing this place is good at is charging top $ for a 10 minute appointment. Requested a test done as I had some health concerns, the results came back abnormal for a few things. The doctor keeps insisting I am fine, and actually got quite frustrated with me when I expressed the concerns. Only enrolled here as everything else was full and I can now see why they had available spots. Save yourself some money and nerves and go elsewhere.
Nov 25th, 2022

Wonderful practice with a long standing team of doctors and nurses. I have been coming here for many years and always felt that the team make sure you are cared for and take time to explain any questions. It is also surprisingly easy to get a routine appointment with your preferred Doctor compared to other practices which may have a few weeks wait. Dr Keshan Xie is amazing
Nov 8th, 2022

The worst i have ever been unfortunate to have experience with. Very quick to give you the bill but slow for everything else.
Oct 7th, 2022

The Doctors Birkenhead have given me the best medical care for over ten years! My husband, son, daughter-in-law and granddaughter (and another relative) also go to this medical practice and all have the same opinion as I do: professional, kind, caring doctors and nurses, as well as the receptionists. They all listen carefully, treat us with respect and discuss treatment options thoroughly. Dr Malcolm Lyons goes above and beyond to find the best solutions for my health issues and those of my husband. Dr Liz Chesterfield and Dr Keshan Xie have the same approach. Appointments are easy to get, waiting time is short. I thoroughly recommend this medical practice.
Oct 4th, 2022