Nest

Greedy business, not interested in repatronage. Make sure to study the terms and conditions very carefully if shopping online, been caught out twice and there are no appeals to reason here
Mar 16th, 2023

Very happy with the communication. I expressed concern that my package hadn't arrived as I didn't realise they were still shut for Christmas. I got a personal phone and explanation. Parcel showed up and rug is great. Thank you!
Jan 13th, 2023

Not great to shop with unfortunatley, do not recommend. Purchased some plates on 16th May, minimal communication on shipping delays, no upfront visibility of expected delay and 2 months of waiting. I replaced plates elsewhere. Sent emails asking for refund, no response. Phoned store and spoke with Pixie, they were expected to ship today (5th July??!!). No apology on delay, service or outcome. When asked when refund would be processed, was tomorrow when admin lady worked. Seriously I would expect a shop owner to do this without delay. Wont purchase from here again.
Jul 25th, 2022

Appalling communication!! or rather the complete absence of it. Ordered an expensive dining set, paid upfront. Understandably deliveries are delayed due to shipping problems but that does not explain the complete and utter lack of response to queries. When the furniture finally arrived the delivery person was not instructed to assemble it. This is heavy oak that requires proper assembly and we had to pay out of pocket to put it together. To add insult to injury 2 pieces of furniture were not delivered and this was acknowledged by the owner only after it was pointed out by us. They then promised to deliver the missing pieces only to gaslight us later by asking whether we could pick them up ourselves. Now I understand this could be potentially fun for someone who has nothing else to do other than chasing furniture; but I have to point out that most of us value our time and our commitments to our clients. We went in to help a small business owner in the current economic climate (note that the same furniture is available in bigger stores); it appears that they are not in for the business but to while away their time. I would not hesitate to rate this as the worst shopping experience - ever
Oct 7th, 2022

Order placed by my husband in December for my Christmas present, was notified that wine glasses were on pre-order for delivery in February, no contact by email or otherwise to advise of delay, February been and gone, emailed them myself with no response to my email. Checked website page for the wine glasses that kept getting updated with new delivery dates being pushed out, still no contact from Nest. Finally arrived out of the blue in JULY, only 7 MONTHS after the order was placed, with NO contact or communication from the store. Opened package to find the glasses are not what they look like on the website, whether by design or fault Im not sure. Id contact them to discuss a resolution but my experience placing and receiving my order makes me want to avoid speaking to them at all (they probably wouldnt get back to me anyway), so thats how you get negative reviews.
Jul 24th, 2022