TSB Botany

I have found TSB to be poor for daily banking. Only 4 branches and about 5 ATM Machines in a city of 1.6million people. My local branches of BNZ and ASB each have as many ATM machines in my suburb as TSB has in the whole of this city. TSB's competitors also have branches in most suburbs in the malls and shopping centers. My "local" TSB branch, as they describe it (5 suburbs and a 30minute drive away), keep changing their hours. I drive 30 minutes to Botany during regular weekend shopping hours and they are often closed. Never open on a Sunday. Not their fault apparently but due to the changing covid conditions. ASB in the same mall is open 7 days a week with longer standard hours that work for their customers. I guess ASB has cured covid. I will start banking with ASB and pick up some Ivermectin while I'm there. TSB's new Credit/Debit Master card takes up to 4 days to process ATM transactions. They said it was the fault of all the other banks but they wont invest in more of their own ATM Machines. I am thinking TSB plays on the image of "we are the little guy battling the big corporations", but the reality is they just don't produce the goods. Cushy hours for the staff, low investment and effort to cover the customers needs, nice people with excuses in the call centers but good advertising campaigns, slogans and gimmicks; good ole kiwi banking as it used to be.
Jan 24th, 2023

good and trustworthy
Feb 1st, 2023

Made a appointment with a customer at 10am, when I got there, the guy in branch said the time was 9am. I guess he is still living in winter times. What is the point of making appointment if I have to wait to get served? No one even greet us, SMH
Jan 21st, 2023

I am editing my five star review I posted about a year ago down to two stars as getting this branch to get back to you is a mission. 8 days ago I contacted them with my request for help. Sent a subsequent email to TSB main contact line and got a reply from the Takapuna branch with the upshot being they needed to pass my query back to Botany. I reluctanly agree as I was promised on Monday that Botany would make contact....Wednesday afternoon now and as expected no contact from Botany.
Sep 15th, 2022

Was onto it with customer service and solving queries. But not anymore. The Asian guy at the Botany branch wants you out fast with one word answers. The staff dont listen properly to your queries. When it comes to home loans is like you must have almost everything then we can talk. If I had everything, will I come for a loan??? Time to change. Thought support a local bank. But theres no power in them
May 16th, 2022