Shower Solutions

Thanks for all the help with the bathroom reno (new shower and toilet). We are really pleased with the result
Mar 27th, 2023

Awful Customer Service & Tiring Experience - all for 1 Glass Shower Door. I initially enquired with Grayson about 1 glass panel / door for our new build, advised we are based in Northland & looking for supply only. Advised we don't want to pay through the roof for freight & if it would be a viable option for a quote. Grayson confirmed multiple times via phone & email that our door could be freighted for free with another job up here in Northland. After communicating via email & phone for months about the order, to then realising the door had been made incorrectly, all the blame was put on us, even though we had sent images of what we wanted, and described it many times. Worked out a solution, and then was told the "job" would be within a week & it could be picked up. 2 days later I asked for the pick up address, to be told the job is now finished & it had to be picked up from Auckland. After attempting to contact Grayson via email, text, phone (personally & the office), he refused to contact me for over a week (I had to be pretty persistent to get a response). Not only were we out of pocket by almost $1300, but one thing we wanted to avoid was having to travel over 3 hours to transport a shower door, which Grayson didn't care about promising & not fulfilling that promise or willing to discuss any compromise or options. My partner kindly offered to take a day off work (he does not work in Auckland, nor has he ever - the response below is a blatant lie) to travel down after organising with Grayson 5 days in advance, in which he advised it would be thoroughly packaged for us. Not only when he turned up at 8am (yes he left home at 5am to travel down as the hours are 8am-4pm Monday to Friday!) was it not packaged AT ALL, but the door handle was missing & hadn't been ordered. Such awful customer service, no care for the people who are just wanting a simple job done & have had to pick up the pieces from Grayson's mess. This was such an awful, stressful & upsetting experience for such a simple job, I don't recommend this company or service at all. But, the lovely office lady who was so apologetic & lovely upon pickup was much appreciated, and she then chased up the door handle to have it couriered to us separately. Not worth the fuss! RESPONSE TO BELOW: I would love to see the "correspondence" in mention as I can happily provide the emails back & forth where delivery was discussed in the early stages of being provided for "free" and the basis as to why we decided to go through with the order - the hinges became an issue at the end when we realised the door had been made incorrectly, and the hinges for glass to tile weren't required. Absolute blatant lies. The back & forth & failing to take any responsibility for this complete mess of a situation is a huge red flag. We are good people, and I definitely am not the type to leave bad reviews however this experience was so awful I would hate for someone else to have to experience it. We pay credit where credit is due, and Grayson is not due any. No apology, no responsibility and no care whatsoever for paying customers is awful.
Mar 19th, 2023

I had great service from Grayson and his team on my shower refit. Lovely guy to deal with and all his sub-contractors were skilled operators.
Mar 6th, 2023

Thankyou so much Shower Solutions. Over the last year we have upgraded 3 bathrooms. Shower Solutions replaced all the shower doors and they look awesome! A pleasure doing business with - and would highly recommend.
Jan 30th, 2023

Grayson was very prompt and efficient and moreover was able to start the job immediately. We were on a time constraint and this suited our purpose. He coordinated well with the other contractors like the tiler, painter, plumber and electrician, getting everything done seamlessly. He identified our needs and provided us with the ideal bathroom suited to our needs. All the contractors did a great job. The tiling and painting was excellent and we love how the mirror and vanity perfectly" Suresh and Gowri
Dec 26th, 2022