The Cheesecake Shop Pakuranga

I chose a cake in the shop today, when a guy took out the cake and was walking to the back wall to pack it, he was coughing while holding the cake, with no face mask on. I had some doubt, but I reluctantly paid for it. After I drove out for about 300 meters, I thought I better not get sick by eating this cake, so I went back to the shop immediately, I talk to him about my concerns and asked for a refund or an exchange, he said he did not cough that I could check the security camera. I agreed to check with him, after 5 seconds, he changed his mind, said he was not going to check it and no refund or exchange for me, I could report to the head office, and said I was lying. What a liar! I asked to speak to the manager, he said he was the manager, with no work uniform, no name tag, I asked him to write down his name and I took a picture of it. He spoke very aggressively almost shouting, I called the police, left without the cake nor the refund. Later when I check this photo, I noticed the long nail and dirt in it. The manager (could be the owner) with this kind of attitude and no kindness and somehow dangerous, it is definitely not the place where I buy any food from!!!
Oct 27th, 2022

Mar 24th, 2023

We stopped by here to grab a cake before they closed. We ordered it online and just picked it up. The cake was nicely decorated and it tasted nice. The shop might be a bit hard to find since it is located behind the gas station on the main road.
Mar 9th, 2023

RUDE MANAGER! AND HORRIBLY FROZEN CAKE. cannot even cut through it and was advised to"just leave it or microwave it" his fridge is broken and that we should have known what to expect when it is broken, trying to make a complaint and speak to the manager he advised he was the manager and that im a liar. mate, this is shocking and i will be making a formal complaint via the company.
Feb 12th, 2023

Bought a chocolate cake for new years, and it ruined the party. I've had paknsave cakes that tasted better! No one enjoyed it, probably going to have to throw the rest away. Very disappointed, especially with how much u paid for it! Will not be coming back
Jan 2nd, 2023