Ford Motor Company of New Zealand

Never answers the phone. Tried several times and now Monday 4pm, the automated voice operator says I have reached them outside of their office hours, and to call back between Mon-Fri 8.30 to 5pm. Cant wait to sell my Ford and be done with this company!
Nov 28th, 2022

I purchased my Ford Ranger from North Harbour 2015 and I have a full service history with North Harbour Ford - I have had an ongoing issue which is still present with my transmission. To say the least my patience has now run thin due the this fault never being fixed in warranty and now the vehicle is out of warranty the problem has gotten worse and has still not been fixed and now i have been quoted for a repair that is not covered! Even though complaint was within warranty. I have lost complete faith in this brand due to the customer service and advice given time and time again! Brakes are not a transmission issue. My vehicle has done under 100k are you really telling me that it's normal for a Ranger to have these parts fail. If so.. It is clearly not built for purpose. What does a customer have to do to get help , after having conversations and different opinions I am beyond frustrated ... not only do I have a vehicle that has a fault that isnt fixed but I have had a difficult experience with the service department and Ford Nz. I have reached the point that Im writing this to hopefully get some sort of help or at least some good customer service.
Jul 29th, 2021

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Jun 11th, 2020

Apr 30th, 2020

Dec 5th, 2019