Fisher & Paykel Appliances Auckland

Not what F&P used to be, products come with scratches and marks on them from new, quality control on products are non-existent!.
May 4th, 2023

Fisher and Paykel is not the company it once was. We are in the process of receiving our third front loader washing machine. These last only 3 years and then the main bearings go. We will then be changing brands. The Technicians have all said they will only last this period on time when used daily. Service has been poor. Pleasant on the phone, will take your money then unable to deliver stock on the agreed dates. Excuse after excuse. I would post no stars but have to post one to enable.
Mar 29th, 2023

I received the telescopic shelf for my oven in quick time, but I ordered the wrong part, silly me. After a great consultation with sales rep in the parts dept...(she may not want her name to appear here, but you now who I mean (K*N*)) the courier collected the part and a new CORRECT part arrived this morning. Wow! what service. Many thanks again, parts dept, (K*N*)
Mar 11th, 2023

After failed attempts for repair and now being told its normal undoes all respect I had for the company after purchasing many products over many years. Not impressed!! Aftersales service is second to none.
Mar 3rd, 2023

When our range hood exhaust stopped working, I called their technician (who charged us 100+ dollars) just to look at it and tell us that we need to replace it. They suggested a model for which we paid 1400$. When the product arrived, another two technicians came to our house and said that the product I ordered for is incorrect size. He said that I don't have to do anything from my side and it will be sorted out. After 3 weeks I called them to follow up, and they said they will figure it out and call us back. A lady them called me back two or three days later and she is telling ME that the product is the right size and she doesn't know what the problem is.. . I suggested her to speak to that technician who came to our house, to which she replied that the very same guy didn't mention anything to her. It's been more than a month now and nothing is heard from them. What we have where we had the hood before is a big effing whole now...Oh! Did I mention that they changed the date of fitting the new rangehood without checking with me?!!
Mar 14th, 2023