Nisbets Catering Equipment (Choice Catering Equipment)

Not much of a show room ans staff not really helpful
Apr 8th, 2023

Brought a roband donut fryer and it was dispatched the following day and delivered the next day, quick and easy online ordering and fast delivery from auckland to hamilton.
Apr 7th, 2023

I purchased a chargrill online from Nisbets and on their website there's no information on delivery time. You'd expect that if a large, high priced item is available for prompt sale online, they'd either have information on when it would be delivered or how long it'd take for the supplier to organise it. I've paid for it and never even received any confirmation of payment, except from my own bank account. I call 2 weeks later to ask an update about the item I purchased and a very rude person called Michelle, says that she needs to call the supplier to check. A few minutes later she tells me that it'll take 8 weeks for the delivery as the item is being manufactured to order. No apologies, no empathy whatsoever. The way Michelle spoke was very unprofessional and almost like it's I was the one that made a mistake. I asked to talk to a manager and she refuses to put me through saying there's nobody there. I ask for an email, she says that the only email available is the one that she'll respond to. Nisbets fails to mention about the lead time on their large items fearing it will put people off from buying. After they grab your money, there's no support or communication from their end and when you contact them, the support is non-existent and rude. I'm now stuck without being able to continue with my food truck upgrade as a result from their dodgy tactics and horrible customer-service.
Apr 7th, 2023

I don't like giving bad reviews as we are also a business and understand that things go wrong and mistakes do happen but Nisbets really need to take a look at their systems as too many 'things' have gone wrong for too long. First of all, since you are primarily selling to other businesses; wouldn't it make sense to send your customers a GST receipt? Nothing. I've even requested by e-mail, still with nothing. Next, your marketing communication is great and I get all your latest deals and offers but that's the only type of communication I seem to be able to get. Questions? No answer, I have a return, no answer. Ordering products, some arrive now and some arrive a few weeks later. I've decided to cut my losses on a return and shop elsewhere from now on. You guy's have a good range and have such potential please listen and communicate with your customers. From the reviews, I'm not the only one experiencing this either.
Mar 26th, 2023

These guys are terrible they don't honour their published freight free commitments both on google and their own website. The fridge was $2644 and I have just told them to keep it. So frustrating and just awful customer service 0/10
Mar 19th, 2023