East Care - Urgent Medical Centre

Absolute horror. I came in with my 7 month baby around 7 triaged by 8pm and put in a room to await dr as baby was having fevers, cough and laboured breathing. Went into room at 8 and were not seen til 10:15pm when the triage nurse saw me pacing the corridor as baby was getting upset and was surprised that we had not been seen yet.. miraculously 10 min later we were then seen by a dr. I understand there are priorities but we were CLEARLY forgotten in that room and that is absolutely unacceptable when things change so quickly with babies. I will be taking this matter further as there needs better communication and oversight. Your reception staff are appalling in their blatant disregard to patients( l could hear them talking about me after l came to check when we would be seen once baby got distressed). Absolute disgrace that you call yourselves health professionals. I will gladly give my details for this to be followed up. This has really left a sore taste in my mouth you all need to do better.
Apr 27th, 2023

Thank you for the care given to my family and I
Apr 26th, 2023

Girlfriend had a really bad flu for multiple days, so went in n told the triage nurse all symptoms. She couldnt even speak and almost have every single symptom possible, worse being nausea muscle pain light headed and vomiting. Yet many many people are placed in front of us. We waited for 4 hours and politely asked the receptionist how long left would we have to wait, she said around 4 more patients before me, however her fit up attitude made me back into my seat. Sat for another 2 hours Ive had a terrible experience here, east Auckland needs another medical centre.
Apr 8th, 2023

Nice staff and nurses they are very busy and working fast to see everyone. Only had to wait for 1hour, which is decent compared to 7hour wait at Middlemore hospital. :-)
Apr 2nd, 2023

Good service. Doctors are nice and Nurses are great.
Apr 1st, 2023