Wags Pets

Apr 10th, 2023

Our fluffy senior border collie was struggling with heat and humidity, so our vet recommended we take him to get groomed. We are very pleased with the results and so was our dog. He is visibly more comfortable since being groomed at Wags Pets and is sleeping better. His coat feels nicer, is easier to brush and he looks much tidier as you can tell by the before/after photos. The staff were very friendly also. We will definitely be a repeat customer :)
Feb 5th, 2023

Do not recommend. Over charge and injure animals. Avoid!
Feb 2nd, 2023

Please stay far far away from Wags Pets!!! We took our dog here on the 6th January for a groom and had booked very last minute since other groomers were fully booked during holiday season. We thought it was strange that Wags Pets had so many open bookings. They didnt start on the groom until 20 minutes later while they were finishing another groom. (I thought this is what booking slots were for and wanted to eliminate my dog being put into a crate) When I picked up my dog after the groom I was chatting to Charlene the owner and just as I was leaving she casually mentioned that "they had put some treatment/antiseptic on his leg as the groomer pulled something out 'from the beach'" she said. I noticed there was blood all over the seat in the car and my dogs carpal pad was bleeding quite a lot over the next few hours. After inspecting the injury it is evident that the groomers sliced his carpal pad with their tools and there was absolutely no injury prior to our visit to Wags Pets. I called Charlene quite worried and concerned and she advised us to take the dog to After Hours clinic and she would cover the costs. 2 weeks later and we still have not been paid or communicated with from Charlene. We have been into the store to get an answer/update and have been met with deflectiveness, lies, lack of ownership, complete unprofessionalism and lack of empathy. It appears this has happened to other dogs on numerous occasions at Wags Pets and looking at the reviews im surprised Wags Pets are still operating. We will be taking this matter further as we have no other choice.
Feb 1st, 2023

i personally know of three local dogs that have been injured from wags pets and come home traumatised. the workers are not qualified and are inexperienced. the business owners are unprofessional and have no idea how to run a business. do not bother booking a time as the grooms will be 4-6 hours long and your fur babies will be confined to a very small crate with no water for the duration
Jan 30th, 2023