PC Traders Ltd

Cannot thank the team at PC Traders enough, I know absolutely nothing about gaming PCs and I have been dying to give Planet Zoo a jam after my students told me how awesome it is. The team were patient and understanding whilst they took the time to explain and recommend the appropriate systems/setups and specifics I needed to be on my way. The gaming pc, monitor and accessories arrived safely and efficiently with everything installed for me which was a huge relief!. Highly recommend PC Traders Ltd for their quality care and service.
Apr 23rd, 2023

I made my purchase and then 10 minutes later decided I wanted something different. I rung them and they helped me change my purchase whit no issue. So helpful and friendly. It was a Saturday afternoon I was very impressed. Would highly recommend. I'll definitely be a returning customer. Thanks heaps PC Treaders
Apr 20th, 2023

Shocking customer service! I had my computer for less than 4 months before it started showing issues. Now, one month over the warranty is is completely inoperable and they are unwilling to resolve. Attempted to contact them multiple times during these issues with no assistance or action. I will never be doing business with them again and I highly suggest to anyone considering buying from them to avoid it so you wont be in a similar situation. No warranty was offered regardless of what they say and had to pay $500 getting it repaired elsewhere.
Apr 1st, 2023

I purchased a Desk Top almost two weeks ago. In that time, I have not received a follow up email advising of delivery or updating. I sent two email messages to the website. No responses. I finally got through by phone, to be told my item was still in store waiting for delivery? The person could not confirm a delivery date, other then by the end of the week. The website states three - seven working days. I may have to travel from the Far North to Auckland if I do not receive my item soon. Customer Service is terrible.
Mar 7th, 2023

Very poor service! Their website says 3 working days for delivery. On the 5th working day of it not arriving (allowing for extra time due to the cyclone event) I called them only to find out the order had still not been sent. Another 5 working days later, the computer arrived however the stands for the monitors were missing. I have call PC traders 3 times now, left a message with the guy who answered the phone who assured me someone would be in contact with me by lunchtime ... almost 4hrs past lunchtime and I'm still waiting. Have left multiple voicemail messages and sent an email. PC Traders are costing me money in wages for an employee that currently cannot do her job without a functional computer ... had it been delievered in the first 3 working days as ordered, this would not be costing me money in lost wages. Not happy with the lack of service especially when it's an urgent issue!!
Mar 23rd, 2023