Waste Management (Corporate Office)

Waste Management have given wheelie bin customers only one month's notice that they are discontinuing their service (at least in central Auckland where I am). This is despite having paid for a year in advance. And then to top it off, I just gave up on trying to talk to someone about this situation after 1 hour and 8 minutes on hold. Absolutely atrocious customer service. Service: Trash removal & disposal
Apr 30th, 2023

Critical: Punctuality
Mar 28th, 2023

If I can choose 0 star, I would do that. Their 0800 phone call service it so terrible. A lady from there just repeat and repeat. Didnt listen to me, cut off my. Regarding flexibin, they dont tell you take 7-14days when you buy it. They will tell you when you book the collection which is a kind of cheating. Hope they could value their reputation and upgrade their services
Mar 23rd, 2023

Very bad service. Have wkly wheelie bins with this company. Did not gt picked up on mon and when i called about it they said i shouldve called mon which is not possible as i finish 5pm same time as thm. Ladies i spoke to constantly kept trying to find reasons why this was my fault evn to say payment wasnt in on time (48hrs) although they txted less than 12hrs before to say have your bin out by 7am was then promised bins would get picked up wed. Then got a txt saying thurs then fri then when we can - which in other words means mon a whole week aftr. Bad service, unrealistic timelines and lies. Leaving after my money is used in acc! Worse bin company. Service: Trash removal & disposal
Mar 19th, 2023

Have been attempting to get waste management to pick up bins for well over a month at this point. They own the bins, I have paid for the service but as far as I can tell they just don't care about removing the bins they own from the side of the road. You are the most useless company I have ever delt with. If someone at waste management gets this please pick my bins up. I will not call again because the wait times are insane even when you call as the service opens.I don't care that you have had delays or staff shortages - these do not explain the month of constant calls from me resulting in no action from your side. Emails also seem ineffective as you called me the wrong name when you replied, then never replied after the first email. For anyone else reading this, I would highly recommend waste management if you are looking for a service where your rubbish is allowed to rot on the side of the road, or if you just like the sound of hold music on their customer service help line because they really excel at these two offerings.
Mar 16th, 2023