Auckland Vehicles

Great to deal with. Good to contact and prompt response. Hannah, Ansie and Chris Thompson, thank you love my hyundai elite
Mar 2nd, 2023

I would never buy another vehicle serviced by AV 1/ Got charged yearly for a sevice plan I had already purchased from Renault (I did get reimbursed after many irritating phone calls) 2/ Delayed fixing an issue raised during warranty, then charges for the fix after warranty expired. Completely unacceptable! Very poor customer service, no contact after messages left to call back regarding warranty issue
Feb 17th, 2023

I went in for seat recall for my new car (less than a year old) and drove the car out with visible damage on my rear seat belts. I assume the damage occurred when the service department tried to force clamp the seat into upright position where the seat belts were in the way of the clips/ clamps. I pointed this out to the customer service representative before I left and they initially suggested that their technician didn't touch the rear seat (the seats were folded down when I bought the car in but was upright when I inspected the car after the service. The fact that the seating arrangement had changed prompted me to inspect what work they had done). Then the customer service representative said that it might have been an accident but it wasn't that bad. I personally don't think that is the point as the car wasn't damaged when I bought the car in and then it was after the service. I have relayed this to AV (manager and customer service representative) and Hyundai via email, and so far they are yet to respond. My experience with the AV service department is poor to say the least and I do not recommend taking your car (new or otherwise) to them.
Jan 11th, 2023

Friendly staff.great services
Jul 29th, 2022

Had the easiest and BEST car buying experience at Auckland Vehicles. Massive thanks to the very personable and helpful team, especially Hannah and Roger. Roger was an expert in helping select the best suited vehicle for me, and Hannah was on top of her communications game- ready to assist at any time and answer any questions. I would recommend Auckland Vehicles to anyone. Over the moon with my car! Thanks again team, keep up the amazing work.
May 24th, 2022