Budget Car & Truck Rental (Head Office)

Requested a van rental via phone with a helpful service agent called Jan, was told I'd receive email confirmation by the end of the day. No email received. I called the next day, speaking to another very helpful service agent, only to be told the request had been denied due to lack of available vans and that all vans were booked out for the month. The issue here is not the availability but the customer service. Bad communication, poor internal systems.
Jun 16th, 2022

Absolutely appalling customer service. I rang and requested a copy of my booking confirmation. Apparently they cannot email to me!!!! Requested to speak to a supervisor, not available!!! Said they would ring back, 5 days now and still no response. I even rang the customer service manager and still cannot get a response.
Dec 2nd, 2019

Great car (Rav4) that we rented during our holiday in Queenstown. Some issues involving alleged damage after return of the vehicle that was looking like a classic tourist rip-off. However after lengthy discussions with staff and management, common-sense prevailed as it was clear that the damage could not have been caused by ourselves. Good people and satisfied with the outcome. Some of the systems around checking of vehicles could be better from both the company and ourselves however. Would still recommend though!
Oct 6th, 2018

I'm biased. I work here.
May 9th, 2017

Rent 2 tuck , charged 3 times. When you ask why this happen they will treat you like an idiot. When I showing them again again its effpos money out, not pending they will just ignore and keep saying this will refund in next few hours. btw the staff named Asad Ali. The over charged still not refund even when return the truck 4 days later. The branch manager Rohit Kapoor is extremely rude as well, wont listen, wont see the bank statement, ONLY keep saying " talk to your bank if you think we are over charge". what a unbelieve story... I will process both CGA and commerce commission. I think this company and staff need a good education knowing how to do business in NZ. Its been a whole week now, called head office, advise email, but still no respond, no refund
Dec 19th, 2021