In Residence

Our experience with In Residence was excellent. We spoke with Helvier over the phone, and then went in store to look at the products. Both over the phone and in person, Helvier is an absolute professional; both friendly and knowledgeable, and clearly understands interior design principles so was able to provide advice for our situation based on the layout and other fixtures chosen for our kitchen renovation. The products are high quality and beautifully displayed to ensure you can see how things will look in your own space. The sales process was easy, postage was super speedy, and email communication brilliant. Why would we both to go anywhere else now? We know where to get everything we need for the rest of our renovation. Highly recommended.
May 5th, 2022

Most friendly, efficient and professional service. The taps are stand outs. Theyre so gorgeous and the pull out tap is perfect for cleaning out deep sink. Would happily purchase from here again. Thank you!
May 4th, 2023

What outstanding service this company provides, even with people like us who werent previous customers. To cut a long story short, Stephan was able to offer us the parts to fix our kitchen mixer (that we couldnt source locally). We had concluded that wed need to buy a whole new expensive unit instead. He could easily have have said we needed to do that - but he didnt. Even more amazing, he then said there was no charge for the parts! Unheard ofbut we are so very grateful. Stefan and Ingrid are excellent communicators and obviously care about their customers. We will definitely be back for future plumbing needs. Thanks so much to you both.
Sep 3rd, 2022

We are more than 100% satisfied with the Perrin & Rowe products: tap and cabinet knobs. James gave us the best professional advice needed for a successful kitchen renovation in a villa style. He is a smart and friendly guy! A real pleasure to work with James. In addition Helvier as well, was a very good and friendly adviser who helped us very well to make the accurate choice for the tap. Thanks to all the In Residence team
Jun 1st, 2022

We had an issue with a Perrin and Rowe kitchen tap which James was able to quickly diagnose and sent through parts overnight to be replaced. James has been absolutely brilliant to deal with including providing super fast and friendly response. This is one of the best customer service Ive ever experienced and I highly recommend In Residence for beautifully crafted high quality taps and excellent after care service.
May 15th, 2022