NZ Respiratory & Sleep Institute

Mar 21st, 2023

Some staff were really nice, others werent. Made it clear they had a massive workload that they couldnt handle. Suppose thats every industry.
Jul 10th, 2022

They are very professional
May 18th, 2022

These guys are great at diagnosing the issue but are fairly unhelpful in directly helping with solutions. The service (sleep study) was carried out excellent- they even set you up to do it from home. However, once diagnosed with sleep apnea- they send you on your way with ideas- maybe tie a stocking around yourself with a tennis ball in it to help not sleep on your back? Does this clinic sell CPAP machines? -No Do they sell products to help you not sleep on your back? No Ok, well do they at least recommend third party products to help you not sleep on your back- can they link you to such a product? No Okay well do they sell mouth guards that they are recommending I try ? No Do they offer surgery ? No I have side effects using the CPAP machine of bloating- can they help with strategies to minimise this ? No So overall they were great at diagnosing me -in fact superb But it stops there 3/5 from me
Oct 23rd, 2022

I was referred to Dr Jeffrey Garret by my GP. I had an absolutely awesome experience with him, he was very professional, thorough and great to speak with. Could not rate his service higher. However, I didnt receive an email with his diagnosis from the receptionist. I called reception to ask politely whether this was ready and was dealt with by a female receptionist that was incredibly rude. She continuously made it out that it was my error and not theirs. She came across very arrogant and seemed like she couldnt wait to get off the phone with me. I was told that a referral had been made to an imaging company and I would hear from them to make an appointment. I called back about a week later as I still had not heard from the imaging people. I was spoken to by the same receptionist who again made it out that there could be no error on their end and it must be my mistake. She again was arrogant, rude and pushy to try get me off the phone. I remained polite despite this, but this sort of service is shocking from a specialist that cost me $520 for 30 minutes. Again, the Dr was of the best class and I could not rate his service higher. This company needs to address the issue with their receptionist, as I can see this is a problem not solely experienced by me.
May 8th, 2022