bp

Customer service is terrible.
Jul 1st, 2022

Between the times of 6:00am and 7:00 you need to have more than 2 people at the counter. I arrived at 6:40 to purchase a boss coffee on my way to work, as I'm sure many people do, I was ignored by the two staff behind the counter along with three other people behind me in the line who I'm sure were wait to get gas because the staff were swamped with coffee orders. I ended up leaving after waiting 15 minutes without service. Sort your staffing out.
Apr 30th, 2023

Most awful grunge music blaring in the shop, dolled up young woman with no manners serving behind the counter. And I use the word "serving" losely. Finished her private conversation first after she could see I was waiting. No greeting... These are basic things for customer service!
Jan 5th, 2023

Their drive-thru car wash doesn't work. After punching in the code, my car just sat in the car wash doing nothing as their machine did nothing for 2 to 4 minutes. It then just rinsed my car then that was about it. It didn't air dry my car so I had to use my windshield wipers to manually wipe the water off. I got about the same service at the BP car wash as I do if I were to just leave my car parked outside in the rain.
Jan 1st, 2023

I went into BP Greenlane to put in petrol and when I went to pay I mentioned to the attendant that the 10c savings was to be saved to my card and not used. The attendant acknowledged and I mentioned it twice to them and they said yes they would save it. I paid then left and then realised that she had used my saved AA smartfuel reward. This happened on 5th December and I was told nothing could be done and that they would contact me once they have spoken to the Manager, this happened now over a month ago not very good customer service. I also contacted BP Head Office but again no contact. I realised I am only a small fish in this big ocean but some acknowledge that this error happened and maybe my redeemed points could be loaded back on again? So I will no longer go to BP Greenlane!!
Jan 7th, 2023