The Beauty Store

Have visited this New Market store a couple of times now. Was served solely by Kerri the first time and Kerri and her co-worker on my second visit. Amazing customer service. Very approachable ladies. Would definitely recommend
Feb 9th, 2023

Received a LOreal Steampod for Xmas. The box was damaged and looked like it had been opened already. I had read and researched the product extensively before so was extremely disappointed when I actually got to run it through my hair. I have fine wavy hair. The plates didnt meet, it was noisy, there was no steam coming out of it, strands of hair were pulled. My husband went to return to The Beauty Store on Monday but apparently the manager wasnt there and would be in on Wednesday. He duly returned to the shop in Broadway this morning and the manager refused outright to do anything to assist other than return the seemingly brand new straightener to LOreal. Contrary to what it states on the website regarding refunds and returns within seven days. I must now wait who knows how long for a replacement or worse refurbished item, which was an out of box failure and returned within four days. Can someone please explain to me how anyone would know the item is faulty without actually trying to use it. The customer service we have received from this store is disgusting and leaves a lot to be desired in this day of customers keeping businesses afloat. If there was a rating for zero stars I would have chosen that, however to enable me to post a review I have had to begrudgingly award one. In future I will only be spending my hard earned money with retailers who stand behind the products they supply and have a belief in ethics!! I dont imagine being treated like this by reputable companies.
Dec 25th, 2022

This store has a fabulous range of hair products , even Olaplex & the GHD range , best prices so much more reasonable than hairdressers! The girls were so helpful and their store is very well presented .
Jul 30th, 2022

Do not buy off this company, they will not satisfy the consumer guarantees act which is something they cannot contract out of, this is When they sell you something faulty. excusing themselves by saying its the suppliers fault, they cannot accept returns because of covid, (implying they would resell open faulty products otherwise?) dodgy! This is for the beauty store.co.nz
Jul 21st, 2022

The beauty store Newmarket, the staff are so helpful , I love that you stock Olaplex, Moroccan oil, Goldwell & Loreal . and the best prices in store and online .
Jul 9th, 2022