All Smiles Dental

Last week I came into All Smiles Dental for a consultation. I was given an Invisalign treatment plan quote & was told about an Invisalign promotion/open day, which is a free Invisalign treatment planning session (Usual cost of $600). Prior to leaving, Jess went over the treatment plan & promotion with me & my mother. Jess gave us brief information about the treatment plan & cost. However, failed to be fully transparent & thorough when explaining the T&Cs regarding the commitment fee that comes along with the current promotion. My mother & I both left the Dental Clinic confused about the commitment fee which is a deposit required to be paid prior to commencing Invisalign treatment. My mother heard that the commitment fee is required to be paid on the day that I come in for the promotion appointment, whereas I heard that I would only be required to pay the commitment fee when I am ready to commence with the Invisalign treatment. Given we were both confused, I called All Smiles Dental yesterday morning & spoke with Jess. She confirmed that I would not be required to pay the commitment fee on the day of the promotion appointment & continued to go into depth about the treatment planning (rather than about the fee that comes along with the promotion). I said to her So I dont need to pay the commitment fee on the day of the promotion appointment, but Im able to pay the fee when I am ready to commence with the Invisalign treatment to which she responded yes, tomorrow your appointment is completely free. I arrived at my appointment this morning & was given a consent form from Talia. In the consent form it stated that I needed to pay the commitment fee of $1950 by the 18th of April (3 weeks post the promotion appointment that I was already there for). I explained to Talia that I had called yesterday morning & that Jess never told me that I would need to pay 3 weeks post this appointment. She went to get Jess to assist me. Jess took me away from the main reception area & brought me into the Dental room. She did not offer me a seat to discuss this situation, I took it upon myself to take a seat as she stood over me the entire time during our conversation. The first thing she said to me was you dont need to pay the commitment fee today, which is what I told you on the phone yesterday to which I responded yes, but you did not explain to me that there would be a set date that I would be required to pay the commitment fee post this free appointment. Jess then responded, You will need to pay the commitment fee on the given date as it is required as part of the promotion. Why was this not communicated with me when I called yesterday morning? I called yesterday morning to receive clarification, yet there was still lack of transparency and communication skills on Jess part. I explained to her that my father would be paying for my dental treatment, therefor this is something I would need to confirm with him before consenting to. Instead of her apologizing for her lack of communication & transparency, I found myself apologizing instead. Which was honestly demoralizing looking back at it. I am a Med student and took the day off from hospital practice to spend an hour travelling to this Dental Clinic to be demoralized and told something that should have been told to me on the phone yesterday morning. Please teach your staff the importance of transparency, clear communication and the importance of VERBAL INFORMED consent, as these situations makes your clients lose complete trust in you. Never once did the words You will need to pay the commitment fee three weeks after your free appointment come out of Jess mouth. Why is it so difficult to be upfront and transparent with your clients? I genuinely hope that this was just a communication issue, rather than a scheme to confuse and deceive me. I shouldnt have to enquire about something twice and still not have an idea of what I am expected to pay, up until I read it on a piece of paper. I will not be returning to this Dental Clinic.
Mar 18th, 2023

Friendly, flexible, efficient staff with easy parking & late night bookingd available
Mar 2nd, 2023

Had a clean & examination. Extremely complete, personable and professional service. Also all the time I needed to help me with a couple of questions I had. Thanks!
Dec 27th, 2022

Always a pleasure visiting All Smiles. For someone who had major anxiety around the dentist I love my visits now. The whole team has been fantastic with making sure I get the result I want from my Invisalign. Even being patient whilst I was unable to wear them when pregnant! Highly recommend
Nov 3rd, 2022

Amazing results from Krystal and her team. Really happy with my Invisalign- I am Able to smile with confidence for the first time in 45 years!
Oct 31st, 2022