Pascoes The Jewellers

No complaints got an awesome watch with friendly staff
Apr 10th, 2023

The worst customer service ever. The Indian lady came to serve me with no customer service at all.I said I came to pay for the item which was on hold. She gave me the item to try without any hi or hellow . She already looked confused. I asked the lady how much will the resizing cost ,she said $75.00 why pay 75.00 when the item is above 1000. Isnt it free? Is it you need more training or were you not happy to serve me in the first place . She turned around and walked away and brought another team to serve me . Wont you tell me what's happening or would you rather turn your back and walk away ! You bring another team member to serve me and you stare at me. I went on Friday afternoon and it was worst customer service ever. I purchased the item and they made the error on the certificate of sale. It was your job to amend rather than telling me,that she need to call the help desk and the system wont let her do it now. Iam not surprised by your customer service as other reviews says it all. Not going back again !
Jan 19th, 2023

I wanted to get a gift for my sister and the sales assistant was not that interested in helping me at all. The overall experience was okay. Its that it was just also very awkward because I tried to form conversations with her instead of it being vice versa.
Dec 31st, 2022

Pretty disappointed to find they are closed dispute normal business hours listed
Dec 29th, 2022

Went in to buy a gold chain, went to the counter whilst 2 counter staff polished jewellery. Neither said hello, nor looked at us as we stood by the chains, looking at the woman serving 3 metres away from us. Do not go to this shop! St Lukes much better. Maybe they have enough business in Newmarket. Went to Michael Hill IN Newmarket who were instantly attentive and helpful.
Dec 21st, 2022