Women's Assessment Unit

Most staff are friendly and caring. However, some of them are arrogant and unprofessional,especially a Midwife named Roxana, very rude and doesnt care about whether her attitude would place a new born preterm baby in unnecessary danger. When my baby needed to go through phototherapy because of jaundice. The staffs there didnt check the temperature before putting my baby there for more than 10 hours. The temperature setting was 36.5 degree.My baby was very unsettled and looked frustrated. When I asked the help from the staff, and raised the question whether the temperature was too high, I was criticized being too anxious and said that the temperature in the womb is 37 degree. And assure me that the baby will be checked regularly every 3 hours and not to worry about it. However the night shift staff only came once and I checked the booklet and it indicates clearly that the eyes mask needs to be removed every 4 hours. I raised this to the staff, roxana looked angry and refused : only one mask for each baby, this is the rule here for more than 10 years she has been working there. The next early morning my baby looked very tired and I requested for a check for baby. The temperature was 38.4 and they quickly reduce the temperature and open the windows and letting my baby out. I asked pediatrician and other midwives about appropriate temperature for that phototherapy. They all said that it should be 27~ 29 degree. 36.5 is way too highcooking your baby. I was very angry about such unprofessional and careless behavior towards the night shift Midwife Roxana. She seems to very reluctant to work as a Midwife as she doesnt show her effort to help a preterm baby who was struggling under the higher heat phototherapy. She didnt even try to enter the room to check if the baby is okay.
May 10th, 2022

Fantastic support and care from a very busy place!
Jan 18th, 2022

Amazing experience! Everyone was great
Sep 26th, 2021

Had a lovely experience at the Womens Assessment unit today. Staff was really helpful and friendly and the male obstetrician who performed the ECV on my was amazing. He was calming, explained the procedure well and kept checking in that I was feeling ok. The whole thing took under a minute and was not painful. For anyone that feels uncomfortable about an ECV here - dont be. You will be well taken care of.
Jul 10th, 2021

Not impressed with the Doctors and specialists at the Womans Assessment Unit. Their arrogance and refusal to consider the needs of the patient and the recommendations of the referring team, I firmly believe they placed my partner and unborn child in unnecessary danger.
Mar 26th, 2021