Crocs | Newmarket

Worst service (lack of service) empty shop 2 female sales staff who clearly either could not be bothered or had zero personality. Left and decided to buy (possibly) online. Waste of time, parking, and the time detour to get there.
Apr 24th, 2023

My kids love this place. They have nice options of crocks
Apr 23rd, 2023

Apr 18th, 2023

Very rude saleswoman in the shop. She argued about the shoe sizes available and was abusive as I left. No wonder the shop was empty.
Apr 13th, 2023

Went in today to exchange a pair of $79 kids crocs that my mum had bought my daughter. They were 3 sizes too big so impossible to be worn. Sonya the manager of the store should not be in customer service. First she refused to exchange the shoes because they didnt have a tag on, I showed her countless other shoes without tags on - they were sold without the tags on. She then said the receipt wasnt for those shoes, I showed her clearly they were. She grunted when she saw she was wrong. Then they had a mark on. I explained that that mark underneath the shoe, nearly impossible to see without a microscope (see pic), could have come from people trying them on in the store, and they Cleary didnt fit my daughter who was there. While trying to exchange the shoes, I was purchasing 4 other pairs, totalling around $500. But this impossible woman was hellbent on not doing the swap. I then showed her several pairs of shoes in the store that were filthy. Im mind blown! I resorted to calling the brand manager who asked her to do the exchange for good will. Is there any there else to buy crocs? Because Ill never give this woman business again! She is the most horrific sales manager Ive ever come into contact with! Who looks at a $500 sale and says no. If I hadnt escalated it she would have lost the sale completely and I would have to throw perfectly good brand new crocs in the bin. I made sure to take pics of the blue crocs eventually exchanged. Can anyone see any mark on these? Some people should steer clear of customer service. I wasnt surprised to read other reviews of her rudeness!!!
Apr 8th, 2023