Timberland Newmarket

We visited your New market store on 08/04 aroud 4pm, after 20 mins try on , we were going to buy one boots, and one windjacket. The tall girl staff offered us free socks if we buy boots. On the payment section, i show the counter 20 dollars off first sign up code, which can also used in store, however the staff(a shorter girl), told us cant use code, as we get a free sock, which i didn't ask for it, and wasnt told it is not combined with disscount code either. I walked away with my girlfriend without buying anything, 5 mins later, i went back, ask the short asian staff name, i need it to make a formal complaint. she refused to tell us, and keep saying we got a free socks worth 35 dollars, cant use the discount code. She is saying basically you just take a free socks away. Excuse me, i just wanna use that 20 dollars off code which i been offered, i dont need free socks. I told her i can buy from other store, her poor customer service just damage the company name, and her answer literally surprised me, she said she work in Sylviapark store as well, without any hesitation, acting like a boss. I dont know if it is only me or what, i can easily purchase online with that disscount code , that 20 minutes in store shopping experience just surprised me in bad way. The issue here is her aggressive attitude, doesn't care about customer experience at all , keep saying' what is the problem', keep interrupting me keep saying ' are you willing to listen' , no smile, no humble. Hope you can fix this error as you are an industry leader, you deserve way better staff work for you. By the way that tall girl give us very good service , very patient, very professional.
Apr 9th, 2023

Amazing customer service and very cheerful and accommodating and this rep is Brooke. As first time buyer and customer of timberland brand she won me over from Dr Marten
Mar 17th, 2023

I normally don't leave reviews but I had to make an exception! Great service here today from the young guy and girl
Mar 7th, 2023

Went into Timberlands this morning. Great service and very knowledgeable. Mandy is simply the best. They were kind enough to steer me towards the mens hiking shoes, as I have generously proportioned feet. I would highly recommend going in and getting a thorough consult and fitting. Heading back in a week, when hopefully they will have my colour.
Jan 11th, 2023

Great service from the team.
Dec 8th, 2022