Lightforce

Lightforce installed an 18 solar panel and battery system at our home in February 2023. Lightforce were very easy to deal with, good communication, did everything when they said they would, in fact installation was ahead of schedule. The installation team of Jamie and crew performed a neat and aesthetically pleasing install, patiently answering all my layman's questions. A couple of weeks after the install we lost grid power due to Auckland's storms. Grid power was on and off for a week or so, having the battery literarily kept the lights on. Cheers Rodger
Apr 30th, 2023

We had problems initially but all resolved (hopefully) and Lightforce has been responsive in sorting it out. Thanks very much!
Mar 7th, 2023

Mar 6th, 2023

Disappointing in that little in the initial sales pitch turned out to be true. Aspects of the installation were so sub-standard that different installers had to come out to rectify by reinstalling. We were led to believe during the sales pitch that Lightforce had a Grid power supply offer for Lightforce Solar owners, but found out after we had signed up that this was 'not in our area' (which wasn't disclosed prior). We were also told that Lightforce would be constantly 'monitoring' our system and feeding back over time to ensure our system was fully optimised - again, after 6 months we have heard nothing from them. The operating system itself, the accompanying mobile apps, and operating procedures for it are complicated and very little help, onboarding, or instruction was offered (we still have no idea if we our system is operating optimally or not?). Lightforce claim to be a premium service (and charge that way), but the actual delivery and customer experience has fallen a long way short. Hence it would be very difficult to recommend them to others.
Feb 18th, 2023

I would put "no stars" if I had that option. Nightmare from beginning to this day 2 years later. Turns out Lightforce bought OBSOLETE units, charged me top dollar for system and then installed in my home...I had no idea they were crooks. Their crew made several holes in my gib doing below standard installation---rookies---Cowboy job. Unprofessional installation. Unprofessional electricians who installed units by apprentices. Every employee that installed my system has left the company I have been told by them when I ask for employee...and I think it was a wise move on their part. I have had fault after fault...crew left my power box bulging out and an open area at bottom of panel where my grandkids could have gotten electrocuted. Crew also broke my panel doors forcing it to close when it wouldn't and it would not stay shut so I had to buy a whole new panel to fix the mess they left. When I complained about workmanship new guy put up replacement panel that cost me over $100. They should have upgraded to bigger box if they needed it!! Another rookie error. They removed equipment that I paid for and said it will work better....it never has. Forever breaking down...last time I called in Dec 9th, 2022 as battery and micro inverters quit working. Their engineers could not fix either after a week and said they would have to come out once again and replace microinverters. They could not get broken unit that is obsolete GivEnergy box, for a month and unit they took down smelt heavily of electrical burn...obsolete unit was faulting already as its junk...its only been 2 years and I am already having service issues once again, over and over and over! I want Lightforce to be honest with me. They need to come here and pull out all their equipment to make me whole again and give back the wasted, over $20k I spent on this obsolete product. I have never gotten the savings on power I was promised by Dan Anderson, their salesman...he is a talker alright. I constantly have to buy from the grid!! This is my goal...RETURN ME to before I ever met this company...patch my gib walls so they look like before I met your company...and an apology from CEO is in order. I am so angry...I have all correspondence and pictures! Even the inspector they sent here was a joke....he stuck plaques over the holes they made in gib and never opened or looked at wiring, but passed my system. He should have seen and failed panel with open area to 240v wiring! I could go on and on!! Lightforce is a nightmare!! All the plaques you see stuck on gib are to cover holes...their inspector put them up and they have nothing to do with my system!! How professional is this Dan Anderson and CEO?
Jan 8th, 2023