Platypus Shoes Albany

Today I went in to find some new shoes to support a recent tendon injury. When I walked in I was immediately greeted by 2 lovely girls, I wish I grabbed their names. They were both so so lovely, asking me about my day and how I was, they treated me as if i was a friend. They helped me find a new pair of shoes, even holding them for me while I checked out the other shoe stores, but I ultimately decided to come right back not only for the great sale but because their customer service was so good! (For reference none of the other shoe stores I went into at Albany even acknowledged me) I walked in not feeling the greatest but walked out feeling way better just because of how kindly I was treated. So thank you to those 2 lovely girls, you really made my shopping experience 10/10, and actually made my day a lot better.
May 2nd, 2023

Staff - nowhere to be seen Music - so loud couldnt communicate with my daughter about the shoes Seating to try on the shoes - almost non existent Summary - we walked out as it was all so uncomfortable. Am in no hurry to return to a Platypus store - would recommended only as a last resort after trying all other options
Jan 9th, 2023

Dec 9th, 2022

Nov 19th, 2022

Ordered a Click and Collect for Albany Platypus as they had the shoes I wanted in stock, and website said they would be ready to collect within an hour. I waited till the next day as I still hadnt heard anything, and decided to drive there to get the shoes. I was told due to choosing click and collect I would have to wait TWO DAYS for the shoes to be packed. I then said, so do you have the shoes in stock here or not? She said yes they do. I then said ok why cant you give me the shoes now then if they are back there in stock like a regular customer? Instead of telling me to wait 2 days to come back for the shoes that they already have back there. Eventually she came out with my shoes. Staff acted like it was such a giant hassle. We also tried calling 3 times to check before we left but NO ONE ANSWERS the phone ever. Will not be going back there. I also work in customer service and I am so glad that I treat my customers better than they do. Time to get more competent staff that ACTUALLY want to help you.
Dec 5th, 2022