Omni Tech

I wish I could select minus stars!! I only wish I had read the review previously before experiencing the worst customer service ever. Yesterday I was so happy to have purchased a new I phone 14 on my contract renewal. I was eager to purchase a protective cover and screens. I attended Albany Mall and aproached The OMNI Tech counter. The guy who served me convinced me to purchase the silicon screen which he said was far better than the standard glass. I also purchased a case and a lens protector. BIG MISTAKE. Once I got home I noticed once the screen saver turned on, I there was a defect line across the middle of the screen. Dissapointed, I returned to the Mall today believing that once explained that the screen protector was not fit for purpose, I would have the option of changing it for a glass screen. ANOTHER MISTAKE. The guy attempted to explain the defect line was caused by packaging and should go away in a couple of days. He also suggested that he could heat the screen protector up which might help. I don't know about anyone else but as a customer, if you explain that a product is not fit for purchase, you should be given the opportunity to choose an option or receive a refund. YET ANOTHER MISTAKE. They guy immediately stated even if he changed it for the glass alternative, he was not going to refund the difference. I kind of expected this due to his very poor attitude. I asked him to replace the screen cover so that I could leave. I commented how rubbish the customer service was. NO RESPONSE. If anyone reads reviews before considering buying from OMNI Tec, I have at least done a good deed by persuading you NOT TO GO ANYWHERE NEAR THE KIOSK. Dont make the mistake I did.
Feb 17th, 2023

Disarster averted. The tech here is a magician which saved my day and my phone from ending up in the trash. I can't speak more highly of the service, the speed and the friendliness. Cracked screen then 90 minutes later I'm typing this review. What more does anyone want.
May 4th, 2023

OK service but get quotes in writing to avoid misunderstandings.
Jan 7th, 2023

Bought a big tablet and needing screen protector, friendly staff and sorted it out real quick. Good work on the glass film no bubbles what's so ever.
Dec 29th, 2022

Got camera repair. Fantastic repair, would recommend!
Dec 2nd, 2022