Bailey Nelson Optometrist - Albany

Service ok but hidden costs in the deals and a pain to get contacts. Also went back in a month after last purchase to complain that film was coming off my lenses and was told to wait a bit longer? For what? Will try somewhere else next time
May 4th, 2023

I've used this store twice in the past few years and the service has always been great. Before my recent visit I actually went to a store in the same mall and was disappointed when I wasn't greeted by anyone in the 30mins I was there. And I was the only person in store. I was greeted as soon as I walked into the doors at B.N and the young woman serving me went above and beyond. I picked up some cute styles too and a great price. Yayerrr.
Jan 29th, 2023

Luke is fantastic at customer service! He really takes his time to understands the customers needs/wants and uses it to make fantastic recommendations. By simply glancing at my face shape, he was able to make several recommendations that saved me a lot of time of looking and trying on every single pair they had on display. We was very bubbly and friendly. We really enjoyed our shopping experience with him
Jan 17th, 2023

Fantastic service by Luke. Hes very patient and helped me mold the glasses to perfect fit. During the session, he keeps reassuring me that its fine to keep going until I find the perfect fit. Very patient and sweet. Level of service is impeccable. Highly recommends.
Dec 10th, 2022

Fantastic service. The staff really understood what styles I was looking for an what would suit me. I'd nipped off to OPSM to grab my prescription, and by the time I'd come back they had found about 8 different pairs which I could try, one of which was REALLY different to everything else I'd looked at, REALLY suited me, and one of the pairs I ended up getting. Cheers for being really patient with my indecision over lens types too!
Sep 4th, 2022