Barfoot & Thompson Albany

Really bad experience. They just extremely lazy and only capable to make money for themselves. Not help at all, or even make situation worse. Substandard work with overpaid invoices, without any quotes in advance. Works were done without any inspection from their side. We spent 50k+ if not enough already, but managers never showed up onsite..... They have strong confident with their power of spending landlord's money without notice in advance. Warns formally given them, but they always have excuses. landlord is their bank and they can withdrawal money whenever they want easily. All what you get is the month end statement.......
Mar 23rd, 2023

Great service from Russell White as our property manager on a tricky property, great communication and was involved in ensuring the property was ready and sorted, especially when it came to compliance as a new build house. Recommend dealing with him and the rest of the Albany team.
Sep 29th, 2022

Aug 5th, 2022

Julia Chung has done an outstanding job as a property manager. Recommend highly for her service.
Jul 10th, 2022

Have had Barfoot and Thompson Albany as my property managers for 5 years. The tenant moved out in July. During the four years, every house inspection report shows that the house is in excellent condition. But, when I toke the property back, the carpet and walls are ruined. There are moulds everywhere. It took me 1 month to fix and clean the house. In recent days, I found out that there is a cat that keeps waiting by the front door. Took her to the vet this morning, and the vet said that this cat belongs to my ex-tenant. The tenancy agreement has clearly stated that no pet is allowed. How can the agent (Jerry Chen) not know about that? This is ridiculous!!!!! Oh, and according to the tenant, they are friends with Jerry Chen, like a really good friend. That might be the reason why Jerry Chen hiding information from me, he just helping his friend. RIDICULOUS!!!!!!!!!!!!!!!!!!!!! BARFOOT ALBANY THE WORST!!!!!!!!!!!!!!!!!!
Jul 25th, 2022