Buns N Rolls - Albany

I do uber eats and constantly get orders to pick up from this restaurant. The front staff always keeps the order ready and asks to take the one after checking the name. Today i had two orders and some racist lady started yelling at me for picking up the order. She literally created a scene where she could have politely asked if she had concerned. Very terible service and certainly she was being racist. Awfull service Replying to your reply check with your male staff who works at front house few days back he only said uber order are kept in front just check in that. Same pickup standards are used as KFC and Mc Donalds as well. Nonetheless you have to be human the main issue is the way you talk and the tone in which you talk. We aint stealing from your business just have some empathy when talking to fellow humans. And check your footage to see who has previously asked us to take food from the place where it is kept.
Apr 8th, 2023

Dietary restrictions: Lot of gf options
Apr 19th, 2023

Apr 12th, 2023

Recommendation for vegetarians Highly recommend More
Apr 9th, 2023

REPLY : FYI - no one leaned at your table. If I may suggest, you must see the video once again. The bag was clearly kept next to a small board on extreme left side. I turned the bag slight, read the customers name and kept it inside the warm bag (since there was another order which was not ready) to keep the food warm had to be kept in the bag. AND, so if you may recall - I was the one who told you I am waiting for another pickup, first one I took and kept in the bag. Then YOU STARTED YELLING AND BEING RUDE IN PUBLIC which you could have just informed me by being polite. There are many outlets who keep the delivery bag outside and are supposed to collect it unless the order is behind the counter. Tell me this, 1. WAS YOUR ORDER BEHIND THE COUNTER? 2. YOU THINK BY YELLING AND HUMILIATING ME IN PUBLIC MADE YOU LOOK GOOD? 3. DID - YOU, HAD TO ASK ME WHERE THE ORDER WAS? We earn this money with hardwork by delivering food in time and neat way to our customers. Try to be a Good Person and Learn to Treat Others Equally. I come from a family with values so I kept quite - no other will tolerate your behaviour. Just because I am working as uber driver do not mean we are YOUR SERVANT and more than that a racist. Be respectful next time towards any kind of job a person does. And am sure I will never eat at your outlet nor will suggest anyone.
Apr 9th, 2023