Umbrellar

Just had a VERY pushy phone call from a rep wanting to talk to our IT manager. Wouldn't take no for an answer. Very irritating, and a complete waste of our time
Nov 6th, 2022

May 14th, 2022

Critical: Professionalism, Quality, Responsiveness
Apr 12th, 2021

This company will try to exploit you. Here's how: Went to their website discountdomains.co.nz looking for, surprise surprise, a 'discount' domain. Found the domain I wanted for $30. Great! Signed up, grabbed the domain and paid. Got the invoice through, they took the money from my account and it showed up in my new account with a 'pending' tag next to the status because it was being set up. All good so far. Fast forward a day. No change. 3 days, no change. A week... no change. So I sent through a ticket asking how I can get access so I can begin forwarding my domain... It then takes them a week to respond, in which they then inform me that there's a hold on the domain because I still owe them $161.00! So not only do they not show the initial price correctly, they take the money anyway and just neglect to inform me of the additional cost. I had to put in a ticket, with their support team and wait a week to find out! I've added a photo of their website at the time of writing so you can see their pricing. I was purchasing a .co site. There's no mention of three $30 being 'a placeholder' while they try to extort you into playing 5* the quoted price. After a couple of to and fro emails, they agreed to refund me... in 7-10 days... I believe this is a front door a company looking to exploit unwitting New Zealanders. Avoid them, and go somewhere else. They're not 'that' much cheaper anyway. I'm forwarding the details of my experience to consumer.org and will keep this review updated.
Mar 26th, 2022

No support, used to be with Web Drive which became Umbrellar, have not been able to get support since, they send invoices and no matter the number of remittance slips you send they only credit last invoice sent not the oldest invoice, no accounts team to talk too. Know many others in NZ in the same boat, no one to talk too and they have very bad accounting practices. What more can you do but write a bad review after 18 months of trying to contact someone. They will reply to this to say call us to talk to us, they will not be willing to listen they are just trying to save face, just do not use, far better more responsive companies in NZ like Rimu Host, SItehost take your pick use anyone but any of the Umbreallar brands, Freeparking is just as bad we have clients in tears begging us to help them get away.
Jan 23rd, 2021