Heat Pump Guys
Hours
Chamber Rating
-
Jake Tuck
The professionalism shared by both the service technician and front office is second to none. They provided cleaning and maintenance services to an excellent quality; even after having to reschedule due to rain and needing roof access. Very refreshing air blowing now and even more refreshing service all around from these heat pump guys! Thanks :P Service: HVAC system maintenance
Nov 26th, 2022 -
Malay N
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: A/C system maintenance
Nov 20th, 2022 -
Isaac Davies
Sep 23rd, 2022 -
Tara Nowacki
Positive: Professionalism, Punctuality, Responsiveness Services: Heating system maintenance, A/C system repair
Sep 17th, 2022 -
Tania Adams
The guy who came for the initial consultation was amazing, let me know he was stuck in traffic and was going to be late, was friendly and knew his stuff. I arranged a time for the installers to come (between 8-830am). I was living 30 mins away from the installation address so had to hustle to get there on time. When no-one had turned up or called by 920, I called them. The lady told me it would be a while as the installer had only just left. He arrived at 945 but was apologetic. I understand staff calling in sick can be a problem but a phone call would've been appreciated. The installer initially put the bracket in the wrong place and put extra holes in my freshly painted walls. He assured me it would be fixed at their expense. He asked me if I wanted him to take the box the air con came in away but I said I could get rid of it. After he left I noticed the box was full of rubbish and the cover on the pipes to the outdoor unit didn't appear to be correctly installed. I emailed on 28/10 querying the remedy for the wall damage and whether or not the installation was correct and mentioned I was disappointed to find out the box was full of rubbish. On 1/11 I received a reply that it had been passed to the installation team. On 15/11 I'd heard nothing so I followed up. It's now 21/11 and still crickets. Incredibly disappointed by their lack of customer service - buyer beware... Services: Installation, Install AC
Nov 5th, 2022
Contact Info
- 64800474897
Questions & Answers
Q What is the phone number for Heat Pump Guys?
A The phone number for Heat Pump Guys is: 64800474897.
Q Where is Heat Pump Guys located?
A Heat Pump Guys is located at 78C Porana Rd, Hauraki, AUK 0740
Q What is the internet address for Heat Pump Guys?
A The website (URL) for Heat Pump Guys is: https://www.heatpumpguys.co.nz/
Q What days are Heat Pump Guys open?
A Heat Pump Guys is open:
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Q How is Heat Pump Guys rated?
A Heat Pump Guys has a 3.3 Star Rating from 33 reviewers.
Hours
Ratings and Reviews
Heat Pump Guys
Overall Rating
Overall Rating
( 33 Reviews )Jake Tuck on Google
The professionalism shared by both the service technician and front office is second to none. They provided cleaning and maintenance services to an excellent quality; even after having to reschedule due to rain and needing roof access.
Very refreshing air blowing now and even more refreshing service all around from these heat pump guys! Thanks :P Service: HVAC system maintenance
Malay N on Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: A/C system maintenance
Isaac Davies on Google
Tara Nowacki on Google
Positive: Professionalism, Punctuality, Responsiveness Services: Heating system maintenance, A/C system repair
Tania Adams on Google
The guy who came for the initial consultation was amazing, let me know he was stuck in traffic and was going to be late, was friendly and knew his stuff. I arranged a time for the installers to come (between 8-830am). I was living 30 mins away from the installation address so had to hustle to get there on time. When no-one had turned up or called by 920, I called them. The lady told me it would be a while as the installer had only just left. He arrived at 945 but was apologetic. I understand staff calling in sick can be a problem but a phone call would've been appreciated. The installer initially put the bracket in the wrong place and put extra holes in my freshly painted walls. He assured me it would be fixed at their expense. He asked me if I wanted him to take the box the air con came in away but I said I could get rid of it. After he left I noticed the box was full of rubbish and the cover on the pipes to the outdoor unit didn't appear to be correctly installed. I emailed on 28/10 querying the remedy for the wall damage and whether or not the installation was correct and mentioned I was disappointed to find out the box was full of rubbish. On 1/11 I received a reply that it had been passed to the installation team. On 15/11 I'd heard nothing so I followed up. It's now 21/11 and still crickets. Incredibly disappointed by their lack of customer service - buyer beware... Services: Installation, Install AC