Solution Street

Good start, poor finish. Initially this group are ingratiating, strong salespeople with a straightforward approach to a property purchase. After securing my home with Solution Street, I was informed the following year that the entire development had been cancelled due to water supply issues encountered that could not be resolved with the local authority. My deposit was returned to me along with a bare minimum of interest. In the interim period, communication regarding any delays to development progression had been absolutely minimal. Solution Street made no effort to offset the incredible disruption to life that this then triggered. The most basic of token of understanding was never offered beyond a phone call. Solution Street demonstrated an abject failure of due diligence as a result of their strategy to sell plans as fast as possible to obtain finance to further explore the viability of a development. This affected not only myself, but around 40 other parties as has been raised in the media. On my requesting further information to substantiate reasons given for cancellation of the development and my purchase, Solution Street became increasingly obstructive to the point of refusing to provide any evidence of the apparent issues without my following legal avenues. I will continue to pursue the above, as I am concerned regarding the reluctance of Solution Street to provide evidence, that this may be an indication of much larger integrity issues with the firm. Potential buyers beware, consider a developer with a longer track record of reliability otherwise by the time you regret your choice, it will be far too late... The following is my response to the Solution Street reply below - The initial sentence 'we are sorry to hear that you feel you have had a negative experience' demonstrates well the attitude problem that this developer has - condescending and disconnected. I cannot imagine who might regard my experience as anything but a negative one?! This beggars belief... The determination to avoid an apology is also plain for all to see. Rather than apologising for my feelings, please consider apologising for the failure of the development. Taking some responsibility for the final outcome would be worthy of the respect such a venture might merit, rather than apportioning blame to the council and expert advisors. These are challenges any and all developers must contend with. It is also unclear which apparent inconsistencies in my review are being referred to. To regard contact with members of your team as 'tokens of understanding' is naive at best. Such communication channels are a basic provision of all customer relationships. The fact that this is perceived as a sufficient response under the circumstances highlights a gaping void of understanding in this regard from Solution Street. Your explanations regarding your efforts to perform due diligence are a repetition of our prior correspondence. My concerns stand: 1. Lack of communication 2. Lack of substantive evidence. 3. Lack of an apology. Privately by email, I had requested contact details for your legal representation, however, this until now has not been forthcoming from you. I again request this.
Sep 16th, 2022

Positive: Professionalism, Responsiveness
Sep 9th, 2022

Beautiful Clean Nice
Jul 15th, 2022

We have just moved into our Solution Street home a few weeks ago and it has been absolutely amazing. From the first meeting at the show home all the way until settlement the Solution Street team have been wonderful. They are excellent at communicating. We received very frequent progress updates and they were always fast to respond to questions. They were fast to communicate during the 2021 COVID-19 lockdowns so we were never left wondering what was happening with construction. It was a great comfort to know our house was being built by a company with integrity, especially after reading about other less than trustworthy developers in the news. The finish quality is fantastic, a terrific amount of care and eye for detail has gone into our home. It is warm and dry even heading into winter. Very happy first home buyers!
Jun 20th, 2022

Positive: Professionalism, Responsiveness
Dec 27th, 2021