Trueform Spa Pools
Hours
Chamber Rating
-
Ganesh Murugiah
Heater blew up within two years.Was told due to over chlorination and refused to cover under warranty.Replacement heater cost nearly $1000.00.
Feb 7th, 2023 -
Nathan Taylor
Thanks Team Trueform. From the fast reply on FB Messenger to the advice on the phone from the Auckland staff, truly exceptional. Third time over the course of 2021 Ive contacted Trueform and each occasion has been excellent. Highly recommended and superb customer service. Thanks you.
Sep 4th, 2021 -
Lim Brian
Customer service is average.... product is good. Need some more training for customer service...
Jul 23rd, 2021 -
Dermott Sweeney
REVISED: Trueform reached out after this review was posted in March 2021 and the issue was resolved. Spa working great now and review adjusted to '3 STARS' to accommodate for this. Happy with product, but unlikely to refer people in future due below average customer service experience. ++++ ORIGINAL review: Have resisted posting a negative review in the hopes that my issue would be resolved in reasonable time, but no luck. Purchased a pool via third party (Palmers Bethlehem - 5 Stars). Pool arrived Oct 2020, later than expected but understandable given how 2020 played out. Pool arrived damaged - shell bubbled in places as if melted. Advised pool would be replaced, likely in New Year.. still waiting and it's now early March 2021. Not angry... just disappointed.
May 11th, 2021 -
John Macredie
Wanaka spa is just great. Good value and good service. Only regret, we should have bought this years ago.
Mar 31st, 2021
Contact Info
- (649) 420-7515
Questions & Answers
Q What is the phone number for Trueform Spa Pools?
A The phone number for Trueform Spa Pools is: (649) 420-7515.
Q Where is Trueform Spa Pools located?
A Trueform Spa Pools is located at 7 West St, Helensville, AUK 0800
Q What is the internet address for Trueform Spa Pools?
A The website (URL) for Trueform Spa Pools is: http://trueformspas.co.nz/
Q What days are Trueform Spa Pools open?
A Trueform Spa Pools is open:
Friday: 8:30 AM - 8:30 AM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Q How is Trueform Spa Pools rated?
A Trueform Spa Pools has a 4.5 Star Rating from 13 reviewers.
Hours
Ratings and Reviews
Trueform Spa Pools
Overall Rating
Overall Rating
( 13 Reviews )Ganesh Murugiah on Google
Heater blew up within two years.Was told due to over chlorination and refused to cover under warranty.Replacement heater cost nearly $1000.00.
Nathan Taylor on Google
Thanks Team Trueform. From the fast reply on FB Messenger to the advice on the phone from the Auckland staff, truly exceptional. Third time over the course of 2021 Ive contacted Trueform and each occasion has been excellent. Highly recommended and superb customer service. Thanks you.
Lim Brian on Google
Customer service is average.... product is good.
Need some more training for customer service...
Dermott Sweeney on Google
REVISED: Trueform reached out after this review was posted in March 2021 and the issue was resolved. Spa working great now and review adjusted to '3 STARS' to accommodate for this. Happy with product, but unlikely to refer people in future due below average customer service experience.
++++
ORIGINAL review: Have resisted posting a negative review in the hopes that my issue would be resolved in reasonable time, but no luck.
Purchased a pool via third party (Palmers Bethlehem - 5 Stars). Pool arrived Oct 2020, later than expected but understandable given how 2020 played out.
Pool arrived damaged - shell bubbled in places as if melted.
Advised pool would be replaced, likely in New Year.. still waiting and it's now early March 2021.
Not angry... just disappointed.
John Macredie on Google
Wanaka spa is just great. Good value and good service. Only regret, we should have bought this years ago.
Overall Rating
Overall Rating
( 13 Reviews )Write a Review
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