Ponsonby Dentist | Lumino The Dentists

Had the worst experience I've ever experienced at a dentist here and this was a few years ago but I'm still traumatized to this day. Was only from the hygienist at the time but I walked out shaking and crying - never again. Save your money and find a better hygienist elsewhere. UPDATE: after reading Tyler's message this was almost the EXACT same experience as I had! I couldn't remember the lady's name however...worst customer experience ever
Mar 20th, 2023

I attended for a scale and polish, the same afternoon my underwire for my braces came loose. I went to my orthodontist and had to pay $150 for the refitting of the underwire. I contacted Lumino to let them know this had happened and was likely due to the scale and polish, they told me they would get back to me in a few days. Three weeks later and I have heard nothing back from them. This is a shame as I have attended in the past for 2x fillings and found the service, location, and professionalism to be of a very high standard. However, I found the commercialisation of dentistry to be somewhat off-putting, it felt entirely corporate and I understand that you usually don't see the same practitioners as they cycle through a lot (high turnover rate). It must be less rewarding as a practitioner as well to work in a business model where income is prioritised before patient experience and good dentistry outcomes. I think I will be looking for a small-practice family dentist in the future and regret foraying into this commercialised space. They have shown they do not care about valid concerns and complaints, and likely hoped I would just forget about the experience or that it would be swept under the rug. I think it is very much a numbers game to Lumino the Dentists.
Oct 30th, 2022

Always a pleasure coming here. The staff members are always friendly and professional. The booking process is a breeze, and they have the best after-care. As somebody who used to hate going to the dentist, I cannot recommend them enough. They will make you feel at ease and explain the processes in a very easy-to-understand manner. Thank you, Lumino Ponsonby. Keep up the excellent work!
Sep 12th, 2022

I went to Lumino Ponsonby for a few years because my regular dentist shifted there when he closed his previous practice (he was great but has now retired). I decided to keep on with Lumino even though I had several problems in the past with their booking and communications. I have just had further problems with appointment booking and communications - being asked to change an appointment that had just been confirmed by text from Lumino a few hours earlier! I have given up on Lumino and have cancelled my appointment. I see I am not the only one who has had negative experiences here.
Jul 9th, 2022

Jun 19th, 2022