TLC Drycleaners Ponsonby

NEVER USING THIS DRY CLEARNER AGAIN! I am extremely disappointing and will not be returning. I brought in a silk dress to get dry cleaned and it has come back with three tears in the fabric. Instead of saying that they were sorry and wanting to help me she denied it and was saying the fabric was faulty. I'm devastated and their Service is the worst!!!! Service: Organic dry cleaning
Apr 20th, 2023

My suit has been ruined. Owner said that it has faded. How? You can't fade a 55% polyester and 45% Viscose Its so obviously the chemicals they used and its has yellow patches all over. They are to blame and would not accept fault which is bad customer service. I wasn't even asking for a refund. Hopless
Sep 11th, 2022

Terrible service, ruined a blouse of mine and said the marks were there beforehand even when I had proof they werent and they never made note of it on the receipt. Refused to accept responsibility and wouldnt let me take my other items without paying for the ruined one. Been here a few times and nothing ever gets properly cleaned, dont waste your time
Sep 13th, 2021

DO NOT USE THIS DRY CLEANER If I could give zero stars I would. This place destroyed a pair of my trousers and aggressively refused to even discuss that they did it. The lady called me a liar, she wouldnt talk about helping to have them fixed, she just kept saying you did it, you did it. The trousers are unwearable now with the damage they caused. I had 3 other things cleaned there that were fine and I told them that, and reasonably said they obviously made a mistake and what could we do to sort it out, but the lady only wanted to argue with me. Dont ever trust your clothes with this place. They call themselves TLC but they are not tender, they have no love for it, and they literally do not care about you as a customer. I am very angry about the experience and will tell everyone I know.
Aug 17th, 2022

Critical: Quality
Apr 22nd, 2021