Ponsonby Manor

Please do not come here. I've lodged a complaint against this property on untrue advertising. Property owner ripped travellers off with untrue advertising. Actual room size for their 'Standard Queen Room' was barely 10 meter square which is less than half of what is being listed (i.e. 20 meter square), and without any wardrobe, coffee/tea maker, mugs/glasses, electric kettle, hairdryer etc which should be included in the room facilities as listed/pictured on the website. The room my husband and I were being checked into was so tiny that we cannot even open our luggages or move around properly. Doubtful if the passageway inside the room would met building compliance standards. Many mosquitoes and bugs inside the room as it was next to the garden. Noise level was so high on the night we stayed with a crowd partying next door with loud music, people playing and chattering which went on after midnight. When being confronted on untrue advertising, the property owner was very rude and unreasonable, made distressing remarks to us like "what do you want?", "go ahead and complain as you like!", "'I'm so glad you only stay here for one night!", "I took out the wardrobe so as to make room in the room", "if you need to use the electric kettle, you come out and use the one at pantry which is next to your room" etc.
Apr 11th, 2023

Mar 10th, 2023

Feb 9th, 2023

We stayed in room 1 on the 15th and 16th of Feb, 2023. When we arrived, the front door was open and there was no one around to greet us. Some guests asked us if we were checking in and directed us to a cleaner who was out the back going about here business. She was very nice and took our check in details and got us onto our room. Great. After dropping our belongings in the room, I waited in the front yard for my wife to join me. I was met by a female with no identification, holding a phone in her hand. She asked me if I was checking in (same question from random guests). Since she was not identified and this was the second person asking the same question, I asked who are you? She looked annoyed by this and said, "I'm on the phone", glancing at it in here hand. I found this extremely annoying as she was the one that asked me the question. I assume she was staff, but wasn't waiting around to be treated rudely, so went into the room. I never saw her again. Later that night 21:00 and onward, our rooms door was continually trying to be opened without knocking by guests who were looking to check in. At one point, I had to open the door and ask them to stop. They were doing this because there was absolutely no information about what to do on arrival. No number to call, no instructions. Nothing. Not a good experience so far. The next morning, the whole house was without hot water. Again, the guest were trying to connect with someone to address the issue, but no one and no instructions were available. This experience was unfortunate, because the house and the room are fantastic. The cleaner was doing a great job. Unfortunately, the lack of presence, altercation in the front yard and no instructions for guests on arrival was a real let down. Nice looking house. Nice room. Clean. Good location. Points lost for lack of administration.
Feb 9th, 2023

Jan 29th, 2023