Miele New Zealand Limited

We have a 1 year old hob from Miele that stopped working. We have found Miele customer service very difficult to use & service times terrible. It has taken a month to get to the point where we think we have a repair booked all this time without a working hob! Long wait times for a technician & parts not available in the country plus customer service that doesn't call back. Miele products seem very good but having had a problem after purchase the support is so bad we regret having Miele in the house. We are buying appliances presently for another reno but will not use Miele.
Apr 23rd, 2023

Steam Oven class is a must. Fun, simple and really unlocks simple secrets. We are inspired :) Jen is an awesome teacher
Mar 3rd, 2023

Hi there, I also emailed you guy as requested by your Google message, but no response. I bought a Miele induction cooktop with integrated downdraft which cost over $7000 at Kitchen Things Newmarket. No sales person told me I need a connector for the downdraft the the time of the purchase. When we realise we can't connect the cooktop and downdraft, and asked Kitchen Things staff, first time they order the wrong part. Then I have to order again and took another 3 weeks for the delivery (still not delivered). When we ask Miele NZ, they said they asked Miele Australia head office to release the part, but somehow they were holding it. I don't see why they need approval and hold on to a connector that only cost $50, and also take so so so long to deliver it! Shocking!
Feb 19th, 2023

We recently attended the Principles of Steam demonstration at Auckland run by Jen. It was very professional and inspiring. A great way to educate Miele owners on how to get the most out of their appliances. The complimentary food samples were a delicious bonus! Highly recommended.
Jan 24th, 2023

Absolutely shocking customer service! I have been waiting for a whole month to receive a refund for a washing machine that never even reached me! I told Miele I will buy the washing machine if they can confirm they can ship it to me urgently since mine broke down and I could not be without one. Even though they shipped it the next day, the washing machine was going to sit at a depot in Whangarei for 2 weeks before I could receive it. I cancelled the sale and was promised a refund which to date I still did not receive!!!!
Oct 21st, 2022