Hillside Medical Centre Hillsborough

I have a few bad experiences with this medical centre. You usually still need to wait for over an hour even you have made an appointment and ordering my repeat prescription was never straight forward. But what happened today totally put me off and I have transferred my GP straight away. My son has got high fever and he has been coughing. His school took him for the covid test and the result came back negative. I rang for an appointment but as soon as they find out hes got cold symptoms they refused to see him and only offered telephone consultation even though I told them we have the negative covid test result. I asked them on what basis they refused to see my son and they told me the doctor is too old and at high risk of covid then I said but we dont have covid are you saying your doctor dont deal with patients with cold and flu? Then they said the doctor will ask questions on the phone to make the diagnosis. How ridiculous and ignorant! How can you know his temperature? How can you know if his throat is inflamed how can you find out if his lungs have got noise how do you know if its virus or bacteria so you can prescribe antibiotics? So you gonna guess based on the answers I give you which might not even be accurate as Im not trained to deal with this? Then they said sorry Im just doing my job. If you are just doing your job and you dont really care about your patients. Actually if youre trained to deal with patients and you dont want to deal with them cause youre afraid of catching their virus, why bother to be a doctor? You put shame on the name of doctors! I rang Three kings medical centre and they asked me to take my son to see them straight away. He was diagnosed chest infection and was given very strong antibiotics, the doctor told me if we didnt see them today this bad infection could cause meningitis which has 20% death rate and could damage the brain severely. I feel so lucky that I went to a different doctor. Whats even better, there was no waiting and free of charge even though we are not enrolled patients. If you care about yourself and your families, dont take them to Hillside medical centre, they are old and slow and ignorant. Shame on you!
Sep 30th, 2021

Great all round
Sep 3rd, 2022

I usually pay my account when it becomes high because I don't always usually have money,but even if it's a follow up I wasn't able to be seen cause my bill was high,so me and my partner will pay our bill and look for a new gp service as there is only one reason this receptionist Karen declined me as even it was urgent. So now I have to go to the hospital as it's seriously not a good situation.. They are well overpriced and very expensive even $4 charge to email you your bill a load off money adding b.s I say. So if you are about to drop dead don't come to Hillside doctors cause they will ask you to pay first.
Aug 15th, 2022

In my experience, the Doctors and staff here are attentive and helpful.
Jul 26th, 2022

Clean place and excellent service
Nov 20th, 2021