Golden Silk Thai Hobsonville Branch

We ordered Cashew stir fry, it came with only vegetables in it and no sign of cashews. We called them, they did not answer hence we emailed them about it. Their reply was that we will get a cashew credit (means theyll add some cashews on our next order). My question is, if you order a chicken based dish and if chicken was missing, would you offer a chicken credit on the next order? After asking this question they asked us to bring back the dish if we hadnt eaten more than half of it (which we hadnt) and they would refund $9.75 (half price). Whos going to pay for the fuel to go back? Whos going to replace the disappointing experience we had when we were really looking forward to enjoying our takeaway dinner on the weekend after a long week? Dont waste your time with these scammers. The food ordinary, the quantity of the food is less than what you normally get with other Thai takeaways and its overpriced. Do not recommend this at all, youll get a far better range of Thai takeaways if you drove 10 mins and go to Greenhithe or Albany instead. P.s - By the looks of it, owner is used to giving pathetic excuses and arrogant replies to the reviews that are opportunities for improvement. *Replying to the owner - 1. If you cant put cashews in your dish that you sell as Cashew Stir Fry then stop calling it that and charging the premium price for it. 2. If you cant replace the customers dish with what theyve paid for instead of penalizing them to come back to your shop for half a refund then stop being in the hospitality business. 3. This is not the first time youve done this with your takeaway orders, read other reviews. It could be only 1 takeaway worth $19.50 for you but for me it was something I was really looking forward to enjoying. 4. At the end of the day its not about money only, the arrogance is appalling, its how you treat your customers. 5. Keep the money. We wish you good luck with your Karma!
Apr 4th, 2023

We had a great experience at Golden Silk Thai restaurant Hobsonville. The food was delicious and the service was excellent. We ordered Pad Thai noodle and the Crispy pork Basil, and both dishes were cooked perfectly. Pad Thai noodle was perfectly cooked and the sauce had lots of flavor. The Crispy pork basil was also delicious, the pork was crispy and the basil was fresh. I would definitely recommend Golden Silk Thai restaurant Hobsonville to anyone looking for a delicious and authentic Thai meal. Overall, we had a great experience at Golden Silk Thai Restaurant.
Apr 25th, 2023

Parking: Large parking lit as there is a supermarket nearby Wheelchair accessibility: Disabled parking spaces outside and wide doors
Apr 23rd, 2023

Great customer service, food was ready super quick, mains and spring rolls were lovely, buffalo chicken was a tad dry/not much flavour but overall nice place.
Apr 14th, 2023

Apr 13th, 2023