Burger King Kumeu

They got new management who really knows what they are doing.
Apr 28th, 2023

Used drive thru to order a Whopper meal. While waiting at the window for food we listened to staff joking around and swearing. We drove off to eat but discovered our Whopper burger bun had MOULD on the bottom so we drove back and went in store. Staff still joking around but got the attention of a guy with headset on. He offered to sort our mouldy burger. No apology or offer of a refund (noting apparently you should be offered a full refund and a replacement). At that point I noticed the grubby counterthe perspex screen has so much yuck under it and area is cluttered and messy. Numerous staff lacked hair nets ( hair loosely tiednot appropriate for food handling), no sign of management behaviour just staff standing around having a giggle. Surely it doesnt take much to know food safe behaviour and check your ingredients prior to presenting to customers. BK Kumeu might look new / flash but know the food here is certainly questionable. April 2023 - just drive past - there are BK around with management who are engaged with staff behaviour and safe practices.Mouldy burger certainly very present at this store so always check your food prior to taking a bite because staff wont be paying attention in prep.
Apr 24th, 2023

So I walked into Burger King in kumeu today Almost falling over on the floor that felt like it had been cleaned with cooking oil Then waiting around 30 minutes,to have my food handed to me by some kid who looked no older than he if he was legally allowed to be left unsupervised Returning to my table after grabbing a drink where the machine was producing a horrible mix of drink To open my bag to find cold stale chips And a burger that looks like it had not only been cooked 3 days ago and then thrown in the microwave ,but also looking like it had been used in a game of volleyball An absolute mess! Honestly,where does it end? Quantity over quality? What happened to the good days at Burger King Where there was Retro diners Hot fresh food The #1 best place to go Bk was a great childhood place memory of mine Now Im unsure if Ill ever step foot into another one again At least McDonalds upholds their reputation You guys need to really think about the correct training Health n safety And incentive moving forward to ensure that your diner is operated professionally and on a high standard Sort it out
Apr 24th, 2023

Mar 19th, 2023

Was excited to eat burger king but was very dissatisfied with the food, fries tasted very stale no flavor, onion rings was soggy and the burger was so bad the chicken was so hard! The staff is really nice just not the food!
Mar 16th, 2023