North Auckland Caravans and Riverhead Caravan Sales

I bought a new 2022 Swift Caravan from here September 2022. Unfortunately a stone broke the front window on my very first hour on the road. I am still waiting for a replacement 8 months later. Swift company in UK seems to be the problem. Communication is atrocious (they don't seem to care about their customers). Other issues were shut lines on shower door were way out and drainage problems from sink. Both issues were fixed by Erwin at North Auckland Caravans, but since then a lot small things breaking, door snibs not long enough (doors fly open while on the road), bunk snibs come loose, splash back on stove came off and shattered while travelling (a shower of broken glass), hatch mechanism for LPG hatch has failed due to a circlip coming off and screws from the original assembly from factory rolling around loose in cupboards and on floor. Swift reminds me of the bad old days of British vehicles / products. No pride in workmanship, sloppy assembly. Zero customer care. You buy it and you are on your own ! North Auckland Caravans don't seem to be able to assert themselves to get any action out of Swift UK. I text them every few months to find out where my replacement window is and they fire off an email to the UK and I keep waiting. On Dec 14 2022 North Auckland Caravans said the window was now with the supplier (in UK) was waiting for dispatch and I would be informed when the window was on the ship. Since then, no follow up. I am lucky to be a handyman myself and can do ongoing repairs.. and can still use the caravan but if any of more technical parts needed replacing (ordered from UK). I could be stuck with a lemon for months or years as there is no effective supply pipeline for parts.
Apr 17th, 2023

Needed a quick help to get something replaced for my solar system in my own camper van. Nice service and fair price.
Mar 31st, 2023

Very helpful people
Mar 17th, 2023

Not a customer, but a public shaming is necessary. This morning I was driving my parents and nephew to the berry farm down the road, I missed the turnoff and needed a safe place to turn my car around. I pulled in to North Auckland Caravans driveway (very briefly!), turned the car around, only to notice a lady yelling/physically chasing after me. I wound down my window, said hello, only to be asked rudely what I was doing. I explained I was just turning the car around, only for her to snap that I was on private property. really?? Im surprised to see positive reviews for this business. Perhaps you need to be in the market for a caravan to receive kind, friendly, kiwi interaction from these business owners.? Very rude and unnecessary.
Jan 29th, 2023

Very nice people
Dec 29th, 2022