Brian Payne Motors

YOU'VE BEEN WARNED, take your car somewhere else. Dodgy and will straight up lie on their invoice but the proof of their work says otherwise. They did more damage to our car than what we started off with. We've been dealing with these guy's back and forth since June over fixing the brakes, was told everything was replaced and brand new blah blah blah. Picked the car up on Saturday as I left it there on Thursday for them to fix the brakes then Sunday came and boy oh boy we couldn't drive it any further than 3 blocks down due to the loud noise and burning smell coming from the car. We booked our cari n to a different mechanic to have a second opinion and surprise, surprise what was listed on the invoice as new and replaced isn't true at all. The mechanic called them and he admitted over the phone that the rotors aren't new they just smoothed it out and only replaced pads for the front. Cheapest pads which isn't the proper one for an Audi. He was asked about the shoe brakes and he said he didn't know the car had shoe brakes and our mechanic found that they used zip ties to tie up the sensor for the brakes and one of the bolts is broken they didn't replace it but left it there without another bolt supporting the brakes. If I could attach photos off everything on here I would do so that way everybody can see how bad and dodgy they are!! I'm Soo glad we didn't end up in an accident due to their carelessness in making sure the brakes are fixed properly and safe enough for us to be on the road. Very disappointed and we would NEVER RECOMMEND THEM to ANYBODY. Service: Brakes
Sep 8th, 2022

Apr 6th, 2023

DO NOT GO there .BAD WORST MANAGER bad reputation & Unprofessional unpleasant approach and IGNORING me twice whenever I come there Came do my wof worst place ever I called last Fri for work to be renewed he said come over today anytime after 12pm of will take 45 mins came over I was speaking to an Indian he said I came in late bloody ridiculous .wasting my time driving all the way he said fully booked noticing racist seeing people with less money tend to ignore. Hi Bryan thank you for answering my call now you're revealing whole character take feedback if you don't handle customers with respect . You have no right to order me what to do I have right speak up for my own right you didn't care about me when I was standing ther e whole time .You have no right to swear and angry I was raising my concern of how bad your service bye contact AT now.
Mar 15th, 2023

Excellent service! Very happy with outcome would definitely be back again!
Feb 20th, 2023

They did an excellent job fixing my car earlier, team is very friendly as well
Oct 8th, 2022